Matrix Leaders

“Management is doing things right; leadership is doing the right things.” - Peter F. Drucker
Tracy H. Bowers

Tracy H. Bowers

Managing Director

Tracy H. Bowers is the Managing Director for Matrix Residential, the property management division for Pollack Shores Real Estate Group. In this role, Tracy is responsible for the overall operations of the management company as well as focusing on strategy and client relations.

Tracy joined Pollack Shores Real Estate Group in 2011 with over 20 years’ experience which included the oversight of The Worthing Companies management division and the Greystar Atlanta City office. During her career, Tracy has managed over 50,000 units in the Southeast and Southwest sub-markets. She is especially proud of the successful lease-up of over 70 new developments and the orchestration and implementation of 45 value-add/renovations.  She has extensive experience in the Atlanta, Dallas, Houston, South Florida, Tampa, Jacksonville, Orlando, Ft. Myers, Austin, Richmond, Nashville, Raleigh/Durham and Charlotte markets. Tracy also works closely with the development teams and is highly involved with the architectural and design processes.

Tracy earned her Bachelor of Business Administration from The University of Georgia and a Master of Science in Management/Organizational Behavior from Georgia State University. Tracy also earned an Interior Design degree from The Art Institute of Atlanta. She is a Certified Property Manager through the Institute of Real Estate Management and a member of the National Apartment Association, Georgia Apartment Association and Atlanta Apartment Association. She serves on the board of the Atlanta Apartment Association and is currently President-elect. Tracy currently resides in Roswell with her husband, Johnny, and two children, Natalie and Annie.

Karen Key

Karen Key

Senior Director

Karen Key is the Senior Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. In this role, Karen is responsible for supporting the Managing Director in overseeing the operations of the management division and maintaining client relations.

Karen joined Matrix Residential in 2014 with over 15 years of management experience with nine specialized in multi-family. This experience encompasses the direct management of up to 3,500 units simultaneously which included lease-ups, new developments, and value-add renovations. She has extensive knowledge in the Atlanta, Mid-Atlantic, and Florida markets.

Karen earned her Bachelors of Science in Hospitality Administration with an emphasis is Business Management from Georgia Southern University. Karen is a Certified Property Manager through the Institute of Real Estate Management. In addition, she is a member of the National Apartment Association as well as the Atlanta Apartment Association. Karen currently resides in Newnan with her two children, Camden and Abigail.

Kristyn Monticup

Kristyn Monticup

Senior Director

As a Senior Director, Kristyn oversees operations for assets in Florida, North and South Carolina and parts of Georgia.  In addition to the oversight of assets, Kristyn also oversees the Regional Maintenance team as well as Ancillary Services.

Kristyn joined Pollack Shores Real Estate Group in 2018  with over 20 years’ experience, including the lease-up of new developments, the execution of value-add strategies and capital projects for both owned and fee-managed assets.

Kristyn attended the University at Buffalo in NY where she double majored in Communication and Psychology. She is currently involved in the local apartment associations and was an integral part of the start-up of the Georgia Apartment Industry Education Foundation.  Kristyn earned her Leadership Lyceum designation in 2016 through the Atlanta Apartment Association.  Kristyn currently resides in Roswell, GA with her three children.

Kellie Mendez

Kellie Mendez

Senior Director

Kellie is a Senior Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. She oversees operations for assets in Georgia, the Carolinas, Tennessee, and Florida.

Kellie has more than 30 years of experience in residential property management. She brings a wealth of knowledge leading garden, high rise and midrise properties of all classes, and has a strong background in new construction, renovations, due diligence and stabilized property operations. Kellie has achieved consistent success in increasing revenues to levels that surpass corporate and investment goals, and has utilized her expertise and leadership skills to develop top-caliber associates that are dedicated to the clients and communities they serve.

Kellie has completed more than 40 lease-ups over the course of her career, which also included oversight of marketing and HR, interior and exterior designs, acquisitions and proforma reviews. She also has considerable experience in coordinating with high-profile, multi-million-dollar investors.

Kellie started a management company for an investor that she successfully operated for several years, and has held a range of corporate roles throughout the Southeast. Kellie holds a Florida State Real Estate License and is an active member of the National Apartment Association (NAA), Atlanta Apartment Association (AAA), Institute of Real Estate Management (IREM), National Multifamily Housing Council (NMHC) and Georgia Apartment Industry Education Foundation (GAIEF).

Kellie lives in Atlanta with her daughter. She enjoys horseback riding and traveling.

Karen Prince

Karen Prince

Director of Accounting

Karen Prince is the Director of Accounting for Pollack Shores Real Estate Group. She is responsible for all aspects of accounting for the acquisition, development and management of the firm’s multifamily properties and joint venture entities, as well as overseeing the firm’s treasury management function.

With more than 10 years of real estate experience, Karen manages a team of 20 accomplished accounting professionals, including 9 CPAs.  Her team is responsible for the full cycle accounting of over 100 managed properties, including monthly financial statement preparation, calculation of investor distributions, investor and lender reporting, construction draw preparation and accounts payable processing.  Her expertise in Yardi, OneSite, Entrata and MRI allows her to meet the unique accounting and reporting needs of each client.  She also serves as liaison for both external audit and tax professionals in the preparation of GAAP-basis and tax-basis audited financial statements and tax returns to meet the financial and statutory reporting requirements for the firm’s joint venture partners.

While overseeing the firm’s treasury management function, Karen works with over a dozen banking institutions to help safeguard the $30 million of deposits under management, by adding treasury services such as check positive pay, ACH management, wire and account transfer services, and purchase card services.

Prior to joining Pollack Shores in 2010, Karen began her career with one of the Big Four international accounting firms, and later managed the accounting for Atlantic Station, a massive mixed-use development in Atlanta, on behalf of a global real estate investment company.

Karen graduated with high honors from The University of Georgia Honors Program with a Bachelor of Business Administration degree in Accounting and is a Certified Public Accountant. A native Atlantan, Karen currently resides in Johns Creek with her husband, Greg, and two children, Ryan and Kelsey.

Krista Messic

Krista Messic

Human Resources Director

Krista Messic is the Director of HR for Matrix Residential, the property management division of Pollack Shores Real Estate Group. In this role, Krista is responsible for the company’s Human Resources Administration, Employee Relations, Risk Management, Policy Development and Documentation, Payroll and Organizational Development.

Krista joined Pollack Shores Real Estate Group in September 2008 with 16 years’ experience in the multi-family industry. Krista has been instrumental in launching the Matrix Residential onboarding process. In addition, Krista has been influential in the implementation of policies and programs for Matrix Residential.

Krista attended Oral Roberts University in Tulsa, Oklahoma and Kennesaw State University in Kennesaw, Georgia. She is a member of the national Society of Human Resource Management (SHRM) and SHRM-Atlanta.  In her spare time, Krista enjoys tennis, cooking, reading, and theatre.  She resides in Marietta with her husband and two daughters.

Patrick Burke

Patrick Burke

Director

Patrick Burke is Matrix Residential’s Director of Property Performance.  In this role he oversees all aspects of ancillary revenue initiatives, expense control, and utility management, including conservation efforts.  Patrick is responsible for identifying areas of opportunity for operational and financial improvement across the Matrix portfolio and implementing new technologies, procedures, and tools to improve efficiency and productivity.  He cultivates and develops vendor relationships in order to ensure best pricing and service.

With over a decade of experience in multifamily property management throughout the Southeast, Patrick joined Matrix Residential in 2010.  He has experience in stabilized assets, property re-positioning, and value add renovations, having overseen over $6M in renovation projects.  He has been recognized for his expertise finding creative ways to maximize NOI on all classes of assets.

Patrick is a graduate of the Florida State University with a degree in English Literature and holds CAM (Certified Apartment Manager) and CAPS (Certified Apartment Portfolio Supervisor) designations from the National Apartment Association.  He is active in the Atlanta and Georgia Apartment Associations, serving on the Vic Maslia Golf Classic Committee and Technology Task Force.  Patrick lives in Atlanta with his wife Kristin and their children Charlie & Emily.

Shannon Hayden

Shannon Hayden

Director

Shannon Hayden is a Director of Property Management for Matrix Residential, the property management division of Pollack Shores Real Estate Group.  She is responsible for the oversight of apartment communities in Georgia, Florida, South Carolina and Tennessee.

Shannon has more than 20 years of experience in the property management industry. Prior to joining Matrix as a Regional Director in 2017, she was the Director of Property Management for a multifamily firm and was responsible for overseeing communities in four states.  Over the course of her career she has managed and supervised numerous Class A lease-ups along with traditional, student, military and full renovation communities.  Shannon also has considerable experience in assisting with property sales, due diligence and management transitions.  She has managed operations for properties located in Tennessee, North Carolina, Georgia, Florida, Texas and Arizona.

Shannon studied accounting during her time at Austin Peay State University in Clarksville, Tennessee. She has won numerous awards during her career, including Leasing Person of the Year, Newcomer of The Year and Property Manager of the Year. Shannon was also a panel participant at the 2015 National Apartment Associations yearly meeting in Las Vegas.

Shannon currently resides in Marietta, Georgia with her husband Bert, and daughter, Alexandra. Her son Brandon attends Stetson University in Florida. Shannon enjoys spending time with her family, camping, impromptu road trips, and reading novels. She is also a huge foodie.

Janine Hanley

Janine Hanley

Director of Business Development

Janine Hanley is the Director of Business Development for Matrix Residential. In this role, Janine is responsible for searching and growing the third party assets for Matrix Residential. Janine’s role includes developing  a rapport with new and existing clients, management agreements, take over planning and staffing the onsite teams.  She also serves as the chief advisor to the Managing Director, placing the right people in the right roles. Her primary focus is finding exceptional clients and creating long lasting partnerships.

Janine joined Matrix Residential in 2012. Her 18 years of experience in the multifamily industry includes onsite sales and leasing for new developments, extensive corporate reporting, vendor and resident relations, and executing upper-level management retreats.

Janine began her career in the multifamily industry while attending Georgia State University. Beginning in sales, Janine shined at several new developments and after graduating, she expanded her career by working at their corporate office as a Regional Operations Manager and assisted the development division. Janine’s involvement included financial reporting, Regional Director support, resident-specific matters, assisting with due diligence on new developments, and was the lead Recruiter for Matrix Residential.

Janine is an active member of the Atlanta Apartment Association. She has served on the Georgia Apartment Association PAC committee raising money for the Georgia Better Government Fund (GBGF) since 2012.

Bobbie Norris

Bobbie Norris

Director of Business Development

Bobbie Norris is the Director of Business Development for Matrix Residential, the property management division for Pollack Shores Real Estate Group.  In her role, Bobbie is responsible for growing Matrix Residential’s presence through SE and SW with current Matrix and new third-party clients.  Bobbie’s day-to-day duties comprise of working closely with the firm’s clients, including both small private owners and developers and larger institutional clients, assessing markets, reviewing underwriting and aiding in the development and purchase of new communities.

Bobbie has over 17 years of experience in the multifamily industry. She joined Matrix in Spring 2016 as the Regional Director for North and South Carolina, where she was instrumental in sparking new business growth and the opening of four new developments in Charlotte and Raleigh.  In 2018 Bobbie was promoted to Director of the Southwest where she was responsible for the establishment of Matrix and Pollack Shores present in the Dallas and Austin, Texas markets.  Bobbie has extensive property management experience in a variety of markets across the Southwest and Southeast.

Bobbie graduated from East Carolina University with a Bachelor of Art in Communications and Public Relations and English-technical writing.  She has been an active member of the Apartment Associations in the Upper State, Greater Orlando and Greater Charlotte, serving on the Board of Directors and several committees.  In addition, Bobbie holds a Certified Apartment Portfolio Supervisor Designation (CAPS), and is an active volunteer with the Habitat for Humanity of Greater Charlotte, the Wounded Warrior Project of the Carolinas and Give Hope Global Organization. She currently resides in Charlotte, NC.

Dana Pate

Dana Pate

Senior Director of Marketing

Dana G. Pate is the Senior Director of Marketing for Matrix Residential. In this role, Dana is responsible for the overall creation and implementation of marketing strategies, execution of company initiatives, building of relationships with advertising partners, and providing training and support to team members. She oversees a team of internal associates focused on delivering unique, hyper-local and cost-effective solutions for new developments, repositioned acquisitions and stabilized communities in need of a fresh perspective.

Dana joined Matrix Residential in 2012 after showcasing her talents both onsite and in corporate roles within the multifamily industry. Her experience includes student and conventional housing across the Southeast and Florida with an emphasis on SEO/SEM, online brand management and social media.

Dana graduated Cum Laude from Georgia State University with a Bachelors of Business Administration in Marketing and Certificate of Hospitality. She is active in many Southeast and Florida Apartment Associations, and has nationally represented Matrix Residential at reputable conferences including the National Apartment Association, National Multifamily Housing Council OpTech, Apartment Internet Marketing, MutilfamilyPro’s Brainstorming, InterFace Multifamily Real Estate, Atlanta – Orlando – Nashville Apartment Associations and the Georgia Apartment Association Annual Meeting. Dana resides in Atlanta with her husband, Kevin, and daughter, Emerson.

 

Brian Brantley

Brian Brantley

Director of Information Technology

Brian Brantley is responsible for the daily operations of the Information Technology department. This includes the support of the users in the corporate office and all Matrix properties.  In addition, he is tasked with the future development of Matrix Information Systems to maintain our position at the forefront of the industry.

Brian joined Pollack Shores Real Estate Group in 2018 with over 19 years in operations and technology roles in the commercial construction and multifamily industries.  He currently oversees a team that supports Yardi, Onesite and Entrata for property accounting and property management as well as the ancillary products that cover marketing, screening, resident relations, etc.  He is responsible for the evaluation, procurement and implementation of all business systems for corporate and property locations.

Brian is a former Marine and avid diver who has resided in Atlanta for over 20 years with his wife and son.

 

Will Adams

Will Adams

Regional Director

Will Adams is a Regional Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Will oversees several assets in Central Florida, which include a mix of new developments, value-add products and stabilized communities. He has excelled in building new teams and fine-tuning established processes that enable property owners to achieve their financial goals while maintaining the highest standards of customer service.

Will entered the multifamily industry in 2004 and joined Pollack Shores in 2015. He has overseen communities in Florida, Georgia, North Carolina and Texas, and has a broad range of experience in both new developments and value-add projects.

Will was born at MacDill Air Force Base in Tampa, and graduated from the University of North Carolina at Charlotte with a degree in communication. He also holds a Certified Apartment Portfolio Supervisor (CAPS) designation from the National Apartment Association. Will’s passions include fitness, pet advocacy and travel.

Elizabeth Amick

Elizabeth Amick

Regional Director

Elizabeth Amick is a Regional Director for Matrix Residential. In this role, Elizabeth has oversight of up new development and stabilized properties. She is the primary liaison between the property managers and the client. Her job is to ensure the property goals and strategies are implemented in accordance with the business plan.

Elizabeth joined Matrix Residential in 2016 and has 10 years’ experience in residential property management throughout the Southeast.  She has expertise in both lease-ups and stabilized properties ranging in product quality from AA to B. Elizabeth also has experience in value add renovations, having completed numerous successful renovations in her career.  She has worked in the major markets in the Southeast. Elizabeth has a background as an Accountant and Asset Manager. This gives her a unique perspective when managing these high profile properties.

Elizabeth is an active member of the Atlanta Apartment Association and participates in their annual Can Can Ball and fundraising events that benefit the Atlanta Community Food Bank.  Elizabeth studied Accounting and received a BBA from the University of Georgia. Elizabeth currently resides in Atlanta, Georgia with her husband, Aaron.

Lisa Baker

Lisa Baker

Regional Director

Lisa Baker is a Regional Director for Matrix Residential, the property management division for Pollack Shores Real Estate Group. In this role, Lisa is responsible for the Georgia region and also has a properties in Tallahassee and Pensacola.

Lisa joined Pollack Shores Real Estate Group in 2018 with over 20 years’ experience which includes working at the Regional level for 17 years. Lisa has managed properties in Florida, Alabama, Georgia, Texas, Washington DC and North Carolina.  With extensive experience with lease-up and value-add/renovations.

Lisa is a Certified Property Manager through the Institute of Real Estate Management and a member of the National Apartment Association, Georgia Apartment Association and Atlanta Apartment Association.  Lisa currently resides in Miramar Beach Florida with her husband, Michael.

Wendy Barkey

Wendy Barkey

Regional Director

Wendy Barkey is a Regional Director for Matrix Residential with a primary focus on the oversight of assets in the Carolinas.  Her job is to effectively manage value add projects and stabilized assets, while controlling financial obligations.  Wendy works diligently to ensure the success of her portfolio by building strong teams and branding the Matrix Culture in her market.

Wendy joined the Matrix team in 2015 with 15 years of experience in residential property management throughout the Southeast, Southwest, and Midwest.  She has experience in lease-up/new development, stabilized and value add assets. Wendy’s passion for service and development have earned her accolades such as Community Director of the Year, Leasing Manager of the Year and Highest Shop Scores of Year.

Wendy studied at Southwest Texas State University with a major in Early Childhood Education and Business. Wendy earned her CAPS Certification in 2018.

Though originally from Texas, she has made her home in North Carolina.  She is passionate about personal health and growth and sharing that energy with others.   Walking, hiking and time spent in the mountains or with family among her favorite hobbies.

James Beasley

James Beasley

Regional Director

James Beasley is a Regional Director for Matrix Residential, the property management division for Pollack Shores Real Estate Group.  In this role, James is responsible for overseeing the Southwest region which currently includes properties in Dallas and Austin, TX.  James relocated to Dallas, Texas in 2018 and is responsible for budget preparation, financial reporting, market analysis and promotional efforts.

James joined Pollack Shores Real Estate Group in 2018 with over 17 years’ experience in the multifamily industry with an extensive background in both on-site property and executive levels.  Prior to joining the Pollack Shores team, James attended Georgia Southern University and soon after began his career in multifamily.  Over the past 17 years, James has held positions with several well respected Atlanta based management firms in the roles of Leasing, Management, Training and Development, IT Support and Regional Director.

James is very involved with several local volunteer and charitable organizations and is the 2012 Leukemia and Lymphoma Society Atlanta Chapter Man of the Year.

Jessie Clyburn

Jessie Clyburn

Regional Director

Jessie is a Regional Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. She is responsible for overseeing the operations of a portfolio of assets in North Carolina and South Carolina.

Jessie joined Matrix Residential in 2019 with more than 25 years experience in multifamily development, acquisition, and asset management as well as residential/single-family management. Prior to joining Matrix, Jessie worked in several markets including Florida, Maryland, North Carolina, South Carolina, Texas and Virginia. She brings with her a range of knowledge in class “A” to “C” assets, lease-ups, occupancy challenged, REITs, LIHTC and asset acquisitions to include due diligence and actual management takeover.

Over the years Jessie served many positions on the Board of Directors for the Apartment Association of Greater Columbia (AAGC) which included serving two consecutive years as President. She continues to be an active member of the AAGC as well as the National Apartment Association (NAA). Additionally, she previously served on the State of South Carolina Board of Directors.

Jessie currently resides in Columbia with her husband, Robert, and their dog, Duchess. She enjoys spending time with family and friends.

Laura Delahaye

Laura Delahaye

Regional Director

Laura Delahaye is a Regional Director at Matrix Residential. Laura is responsible for executing the business strategies for her assigned portfolio of properties in the Florida market. She focuses on driving operational and financial performance to enable each property to meet and exceed budgeted goals.

Laura joined Matrix Residential in 2010 as a Community Director in Tampa, Florida. She has more than 12 years of property management experience, and has overseen a variety of high-profile new developments and stabilized properties throughout the Southeast.

Laura graduated from Georgia State University with a Bachelor of Science in Criminal Justice. She is active in the Bay Area Apartment Association and resides in Tampa.

Robin DeMorse

Robin DeMorse

Regional Director

Robin joined Matrix Residential in February 2015 with over 30 years of experience in the multifamily industry in the Southeast; including Orlando, Nashville and Atlanta.  She currently oversees five properties with the majority of new development lease-ups.  Her background encompasses lease-ups, value-add, and stabilized assets in the Atlanta and Nashville markets.

Her strengths include building strong teams that focus on marketing outreach, maximizing revenue through understanding market conditions as well as budget analysis and execution.   Her success also includes building exceptional relationships with owners, clients and developers.

Robin has worked the majority of her career in the Atlanta area where her experience comprised interior and exterior renovations of older communities, market and budget analysis in addition to assisting with Due Diligence, Audit and Acquisitions teams.  She had been instrumental in training new Community Directors for new acquisitions as well as new company hires.

Robin earned her Bachelors of Arts Degree in Business Administration from The University of South Florida in 1983 where she began her career in property management with Paragon Group.  She earned her Certified Apartment Manager designation in 2010.

Though originally from New York, Robin has resided in the Atlanta area for 20+ years and will be relocating the Nashville to oversee the Nashville portfolio.

Kami Dinsmore

Kami Dinsmore

Regional Director

Kami is a Regional Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. She is responsible for overseeing the operations of several properties in Nashville and Memphis in Tennessee.

Kami joined Matrix Residential in September 2018 and has considerable experience in multifamily development and asset management. Prior to joining Matrix, Kami worked in several markets throughout the Southeast, including Atlanta, Louisville, Nashville, Orlando and Tampa. She has a strong background in property renovations and repositioning, lease-ups, team-building and establishing strong owner, client and developer relationships. Kami’s knowledge and leadership skills have played a key role in the firm’s continued growth and expansion.

Kami was born and raised in a small Kentucky town on the Ohio River and attended Murray State University. She currently resides just outside Nashville with her husband, Mike, and daughter, Scarlet. Together, they enjoy family time spent riding mountain and dirt bikes, hunting and weekends on Lake Barkley.

Debbie Eads

Debbie Eads

Regional Director

Debbie Eads is a Regional Director for Matrix Residential. Debbie’s primary focus is overseeing the Richmond. Debbie is located in Richmond. She is focused on the profitability of the portfolio with emphasis on total revenue growth, building effective on-site teams and implementing Matrix’s company initiatives specific to the Virginia markets.

Debbie joined Matrix Residential in 2013 with 20+ years of experience in multi-family industry throughout the Southeast. This experience encompasses the direct management of up to 1,728 units simultaneously which included lease-ups, and value-add renovations. She has extensive knowledge in the Richmond and Atlanta markets.

Debbie received the Certified Apartment Manager Designation through The Atlanta Apartment Association and is an Accredited Residential Manager through the Institute of Real Estate Management.

Debbie is originally from Atlanta, Georgia and currently lives in Richmond, Virginia.

Shaun Herskowitz, CAPS

Shaun Herskowitz, CAPS

Regional Director

Shaun Herskowitz is a Director for Matrix Residential. Shaun’s primary focus is overseeing the profitability of the portfolio with emphasis on total revenue growth, building effective on-site teams and implementing Matrix’s company initiatives specific to the Florida markets. Shaun has a passion for building strong teams that produce at a high level of excellence within budgeted guidelines and branding the Matrix culture in his markets. His proven track record reveals an organized method to increase cash flow by implementing an on-going strategic business plan.

Shaun joined Matrix Residential in 2013 and has since been closely involved with the management, recruitment, budget creation and reporting processes of many Florida and Virginia properties as a Regional Director.

Shaun attended Clayton State University where he studied Business Management, and he also holds a CAPS (Certified Apartment Portfolio Manager) designation from the National Apartment Association. He is an active member of the Apartment Association of Greater Orlando, where he served on the Membership Committee and Young Professionals Committee as well as Bay Area Apartment Association, Space Coast Apartment Association and Southwest Florida Apartment Association.

Rich Foster

Rich Foster

Regional Director

Rich Foster is a Regional Director for Matrix Residential with a primary focus on the oversight of assets throughout Atlanta and Alabama. His job is to effectively manage value add projects, stabilized assets, and lease up properties while controlling financial obligations.

Rich joined the Matrix team in 2013 with 18 years of experience in residential property management throughout the southeast.  He has experience in new development, stabilized, and value add re-positioning assets.  He has overseen properties owned privately, institutional clients as well as bank owned assets.

Rich is active in the Atlanta Apartment Association, the Apartment Association of Greater Orlando, and the River Region Apartment Association.  Rich studied at American Intercontinental University in Atlanta and is a Certified Apartment Property Supervisor and Certified Apartment Manager through the Institute of Real Estate Management.

He is passionate about personal health and enjoys all outdoor activities that include running, resistance training, and CrossFit.

Carol Lehnert

Carol Lehnert

Regional Director

Carol is a Regional Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. She oversees several properties in the Florida market with a strong focus on resident satisfaction, resident retention, expense control and revenue growth.

Since joining the company in 2011, Carol has taken a leading role in mentoring several rising managers and marketing representatives. She has a successful track record of building strong leaders and promoting growth within the company. Carol is also a respected voice within the industry, and serves as the President of the Space Coast Apartment Association.

Carol graduated with a bachelor’s degree in Marketing from the University of Puerto Rico and holds a CAPS (Certified Apartment Portfolio Manager) and a CAM (Certified Apartment Manager) designation from the National Apartment Association. She lives in Melbourne, FL.

Tracy Lesse

Tracy Lesse

Regional Director

Tracy joined Matrix Residential in 2016 with over 24 years of experience in the multifamily industry. Her background includes garden style, student housing, lease-ups, and value-add renovation communities. Tracy’s focus is in the Orlando market and her portfolio includes a 336-unit renovation projected that is predominantly student based. Under her leadership, she has directed two Red Hot Leaser award winners as well as received the 180* Award in 2017 with her team at Arden Villas.

Tracy studied at Valencia College and UCF with a major in Elementary Education and Business. She is passionate about personal and professional development and has received both the Certified Apartment Manager (CAM) and Certified Apartment Portfolio Supervisor (CAPS) designations through the National Apartment Association.

Tracy served as a Managing Director on the Apartment Association of Greater Orlando board of directors for three consecutive terms. She was also the Chairperson for the AAGO Tradeshow Committee in 2009-2010 and Special Events Committee from 2015-2017. Tracy has been nominated three times for the AAGO Golden Key Award for Property Manager of the Year and she won the AAGO Golden Key Award for Management Volunteer of the Year in 2014.

Trip Maynard

Trip Maynard

Regional Director

Trip Maynard is a Regional Director for Matrix Residential, the property management division for Pollack Shores Real Estate Group.  In this role, Trip’s portfolio is primarily focused on metro Atlanta assets but extends as far south as Rosemary Beach, Florida.

Trip joined Pollack Shores Real Estate Group in 2016 with more than 10 years of industry experience.  He has been involved with properties in Georgia, South Carolina, North Carolina, Florida, and Alabama.  From AA product to full renovations, Trip has experience on a wide spectrum of properties.

Most recently Trip led the team at Millworks in Atlanta, the fastest leasing property in the market during the summer of 2017. Millworks averaged 45 leases per month and Trip stayed at the property through its successful sale until his promotion to Regional Director.  Trip is an active member of the Atlanta Apartment Association and has served on the Membership Committee.  He is originally from a small town in New Hampshire but now lives in Vinings.

Karen McLane

Karen McLane

Regional Director

Karen McLane is a Regional Director for Matrix Residential.  Karen’s primary focus is overseeing assets in the Atlanta portfolio including new developments, value-add products and stabilized communities.  Her strengths include her experience in building new teams and polishing existing teams to accomplish owner’s financial goals while maintaining the highest standards of customer service.

Karen joined Matrix Residential in 2013 with over 25 years of experience in residential property management in all of the major Atlanta markets.  Her teams have consistently been awarded top leasing and maintenance recognition in their fields.   She has worked with a variety of owners including REITS, privately owned properties and institutional clients.

Karen received her Bachelor’s Degree in Mechanical Engineering from Southern Polytechnic Institute in Marietta, Georgia.  She holds a CAM designation from the National Apartment Association.  Karen and her husband live in Marietta with their two teenaged children.  She enjoys many outdoor activities including running and plays year-round tennis for her ALTA tennis team.

Renee Pulliam

Renee Pulliam

Regional Director

Renee Pulliam is a Regional Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group.  Renee provides oversight and direction for a portfolio in Virginia.

Renee joined the Matrix family in 2017 with 18+ years of multifamily experience throughout Virginia and North Carolina.  She has been responsible for the successful lease up and stabilization of nearly 4000 multi-family homes during the course of her career.  Her expertise in budgeting, forecasting, and mentoring have been instrumental in the success of her portfolio.

She currently serves on the Virginia Apartment Management Association (VAMA) Board of Directors and is Chair of the Legislative Committee.  She also represents VAMA as a voting delegate at the National Apartment Association (NAA), and serves on several NAA committees. In addition, she represents the multifamily industry on the Virginia Housing Commission’s Affordable Housing, Real Estate Law and Mortgages subcommittee.  Renee is also certified by the Virginia Real Estate Board to provide fair housing certification training throughout Virginia.

Renee is a licensed realtor in Virginia.  In addition, she earned a Master of Science degree in Counseling Psychology from Radford University and a Bachelor of Arts degree in Psychology from Mount Union College.  She holds the following industry designations:  Certified Property Manager (CPM®), Certified Apartment Property Supervisor (CAPS), Certified Apartment Manager (CAM), and Housing Credit Certified Professional (HCCP).  In addition, she is a graduate of the National Apartment Association Leadership Lyceum.

Becky Ross

Becky Ross

Regional Director

Becky Ross is a Senior Regional Director for Matrix Residential, the property management division for Pollack Shores Real Estate Group. In this role, Becky is responsible for a portfolio of properties in North Carolina.

Becky joined Pollack Shores Real Estate Group in 2017 with over 20 years’ experience in Multifamily Real Estate. Her experience spans from luxury mid-rise to value-add suburban properties across multiple markets, including many new-construction lease-ups as well as various Senior and Student Housing assets.

Becky graduated Appalachian State University with a Bachelor of Science in Business Administration. She is active in the Charlotte and Triangle Apartment Associations, and currently resides in Charlotte, NC with her husband Alan and daughter Sidney.

 

Leslie Thaxton

Leslie Thaxton

Regional Director

Leslie is a Regional Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Leslie is currently overseeing properties in Georgia and Tennessee, with a majority of these assets being new construction and value-add.

Leslie recently joined Matrix at the beginning of 2019. She has more than 18 years of multifamily experience in the Southeast. Her competence lies in lease-ups, value-add and stabilized assets. Leslie’s extensive leadership role made her passionate about the onsite teams and dedicated to their growth and education.  Leslie has a strong focus on revenue growth and providing the residents with a clean and happy place to call home. Her ability to have strong relationships with the onsite team, corporate team and clients has made her successful.

Leslie earned her Certified Apartment Manager Designation through the Atlanta Apartment Association. Originally from Florida, Leslie now calls North Georgia home. In her spare time, she enjoys spending time being with her family and friends, shopping and being outdoors.

Henry Zuaznabar

Henry Zuaznabar

Regional Director

Henry Zuaznabar is a Regional Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. In his role, Henry is responsible for the overall performance of brand new developments, value-add acquisitions and stabilized communities within his portfolio.

Henry’s remarkable attention to detail and exceptional customer service have helped Matrix to strengthen its already stellar reputation in the industry. He builds high-energy teams focused on NOI growth and fast-tracked occupancy, which have consistently delivered results for clients. Henry is passionate about the individual development of his team members. He emphasizes personal and professional growth, and also highlights the importance of company culture and integrity. His career has provided opportunities to work on a wide variety of commercial real estate ventures, ranging from parking, storage and multifamily to high rises and redeveloped value-add properties.

Henry has managed more than 10,000 units of multifamily housing totaling over half a billion dollars. At Matrix Residential, he has overseen the development, lease up, stabilization and trade of numerous assets in multiple regions.

Henry earned a double BA degree from Colorado Tech with a focus on international marketing and accounting. He also holds a CAM designation from the National Apartment Association, and has been the recipient of several awards in property management and real estate. He and his wife, Ozlem, enjoy international travel with their two boys and currently reside in Atlanta where they are active supporters of Autism Speaks, UNICEF, and The Atlanta Community Food Bank.

Nicole Hill

Nicole Hill

Human Resource Generalist

Nicole is a member of the Human Resource division for Pollack Shores and Matrix Residential.

Nicole joined the team in 2018 as a Human Resource Generalist, and has an extensive background in staffing and personnel support. Her previous role before joining our team was in the nonprofit sector, where she oversaw human resource operations.

Nicole is a native of Buffalo, New York. She moved to metro Atlanta in the late 1990s and has considered the city her home ever since.  Nicole is a graduate of the University at Buffalo and recently earned her Professional in Human Resource (PHR) certification.

 

Danny Iyengar

Danny Iyengar

Human Resources Coordinator

Danny Iyengar is the Human Resources Coordinator for Matrix Residential, the property management division for Pollack Shores Real Estate Group. Danny’s key focus areas include pre-employment screening, onboarding, worker’s compensation claims, FMLA and LOA claims, employee relations and assisting executive team members with a wide range of projects.

Danny joined Pollack Shores Real Estate Group in 2017 after earning her bachelor’s degree in psychology from Georgia State University. She also holds an associate’s degree in healthcare management and has previous experience in both the emergency department at a hospital and as an operating room manager at a plastic surgery center. Danny’s experience in the medical sector also includes serving as a lead regulatory trainer ensuring colleague compliance with state law. Due to her background, Danny brings a versatile and team-oriented mindset to Matrix Residential and can perform a multitude of simultaneous tasks, provide stellar customer service and adapt to new challenges.

Danny’s interests include spending time with her friends and family, exercise and fitness, film and travel. She plans to attend graduate school to earn her master’s in business administration.

Michelle Wood

Michelle Wood

Marketing Director

As the Marketing Director of Pollack Shores Real Estate Group, Michelle oversees all marketing efforts for Florida and the Southwest markets.  Michelle assists in the creation and implementation of marketing strategies on the property level, as well as, providing training and support to on-site team members.  Michelle builds and maintains relationships with all advertising partners in her sub market to assist in increasing revenue, driving traffic and producing results.

She brings more than 17 years of marketing and property management experience to her role. Prior to joining Matrix Residential and Pollack Shores, Michelle was responsible for the implementation of marketing strategies for 13,000 units that spanned 45 properties in Florida, Georgia, North Carolina and Texas.

Michelle is a volunteer with the South East Florida Apartment Association and is an active member of the education committee. She also spoke at the 2018 International Builder Show. Outside of work, Michelle enjoys doing yoga and spending time with her husband and son.

Kristin Dixon

Kristin Dixon

Marketing Director

Kristin Dixon is the Marketing Director for Matrix Residential for the Carolinas and Virginia portfolio of Matrix Residential. Focusing on new developments and takeovers, Kristin works under Marketing Director Dana G. Pate and assists with the creation and implementation of marketing and branding strategies on the property level, building of relationships with advertising partners in her markets, increasing traffic and leases onsite, and providing training and support to team members.

Kristin has over a decade of experience in the multifamily industry with a concentration on high profile lease-ups and creative marketing.

Kristin joined the Matrix family in 2014 as the Senior Marketing Representative for Haven at Avalon, a premier mixed-use development in Alpharetta, GA. Kristin was the top leaser at this property, where asking rents were more than $2 per square foot.

Kristin transitioned to her current role as Regional Marketing Manager in 2015 and promoted to Senior Regional Marketing Manager in 2017. She is very active in the GCAA and has joined two specialty committees in 2016 and 2017. Kristin graduated with a Bachelor of Arts degree with a focus in Advertising from UNC-Chapel Hill’s School of Media & Journalism. She currently resides in Charlotte, NC with her husband Freddy, son Wyatt, and their dog, Bella.

Chelsea Proehl

Chelsea Proehl

Marketing Director

Chelsea Proehl is a Marketing Director for Matrix Residential. In this role, Chelsea oversees the Georgia, Alabama and Tennessee portfolio. With an emphasis on new development and renovated community marketing, she is responsible for the creation and implementation of advertising strategies, fostering relationships with vendor partners, lead generation and cost analysis, and providing training and support to team members.

Chelsea joined Matrix Residential in 2016.  She has expertise in both lease-ups and stabilized properties ranging in product quality.

Chelsea is a graduate of Auburn University with a Bachelor of Arts in Public Relations. Prior to joining Matrix, Chelsea worked in the Telecommunication industry in corporate marketing for 5 years. She resides in Marietta, Georgia with her husband, Jeremy and new baby Chase.

Trevor Coen

Trevor Coen

Regional Marketing Manager

Trevor Coen is a Regional Marketing Manager for Matrix Residential, the property management division of Pollack Shores Real Estate Group. His portfolio consists of Atlanta, Tennessee and the Southwest. Trevor works with owners and on-site teams to develop marketing plans, analyze performance and maximize leasing velocity.

Trevor joined Pollack Shores Real Estate Group in 2016 with three years of residential management experience. He worked with a variety of properties in the Southeast, including full renovations, lease-ups and student housing.

Trevor graduated summa cum laude from Georgia State University with degrees in psychology and sociology. He and his wife, Heather, currently reside in Atlanta where they enjoy reading, traveling, outdoor activities, gaming and caring for their pets.

Melania Armenta

Melania Armenta

Marketing Manager

Melania Armenta is a Marketing Manager for Matrix Residential. She is responsible for the creation and implementation of advertising strategies, cultivating business to business relationships, lead generation and cost analysis, and providing onsite training and support to an exclusive portfolio.

Melania joined Matrix Residential in 2017. Her experience includes leases ups and stabilized properties across the southeast, Florida, and Texas.

Prior to joining Matrix, Melania has worked in the multi-family industry for 10 years. She currently resides in Atlanta, Georgia.

Tangela Wilkes

Tangela Wilkes

Marketing Manager

Tangela Wilkes is a Marketing Manager for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Tangela is responsible for assisting the Director of Marketing with the execution of market level media plans. She also provides support for a broad range of initiatives across the firm, and coordinates with both executive and on-site leadership. Tangela is instrumental is managing projects for the Regional Marketing Managers during the post-acquisition phase, as she helps manage delivery of media plans, new development check-lists, field communications and fulfillment of requests through internal systems.

Tangela joined Matrix Residential in 2012 and brings over 15 years of experience in the multifamily sector. She has a record of strong financial and operational performance in the areas of on-site management, new development leasing, vendor management and resident relations. Prior to her current role, Tangela served as the Associate Community Director for Home at The Battery Atlanta. She was nominated for Associate Community Director of The Year, and also oversaw training for new team members.

Tangela graduated with a bachelor’s degree from Jacksonville State University, where she later earned a Master of Science in Criminal Justice. She enjoys traveling, reading, bowling and spending time with her family.

Matt Kelly

Matt Kelly

Marketing Analyst

Matt Kelly is the Marketing Analyst for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Matt oversees the marketing feeds, data management and internet listing sources for each property in the portfolio. His primary roles are to ensure the accuracy of each property’s client facing web presence, as well as offer marketing software support to both home office and onsite teams.

Matt joined Matrix Residential in 2013 and has expertise in both lease-ups and stabilized properties ranging in product quality.

Matt is a graduate of the University of Massachusetts with a Bachelor of Arts in Psychology and currently resides in Sandy Springs, Georgia.

Sarah Bakhtiari

Sarah Bakhtiari

Digital Media Manager

Sarah is the Digital Media Manager for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Sarah oversees the digital and online content for the firm’s entire portfolio. She manages property websites, social media, online reputation and email marketing. As part of Matrix’s marketing team, Sarah also assists in branding efforts and other marketing strategies.

Sarah graduated Cum Laude from Georgia State University with a Bachelor of Arts degree in Journalism with a concentration in Print. She developed a strong background in communications by editing, writing and photographing for various news publications and businesses, including AOL Patch, the Fulton County Daily Report, Atlanta Magazine and Modern Luxury.

Sarah currently lives in Atlanta with her cat.

Tiffanie Dowd

Tiffanie Dowd

Director of Experience

Tiffanie Dowd is the Director of Experience for Matrix Residential, the property management division for Pollack Shores Real Estate Group. In this role, Tiffanie is responsible for establishing best-in-class practices that align with the Matrix Brand Promise throughout both the resident journey and employee experience.

With 16 years in the multifamily industry, Tiffanie originally joined Matrix in 2014.  Her 13 years on-site management experience includes a diverse background of 7 Class AA lease-ups, as well as a number of stabilized, value-add, and mixed-use developments. In 2015, Tiffanie served as the General Manager of the residential operations at Avalon, the first experiential mixed-use development of its kind in all the southeast. She then spent two years as a Regional Manager overseeing a portfolio of 1,480 units with emphasis on total revenue growth, building effective on-site teams and implementing company initiatives.

Tiffanie attended Valencia Community College in her hometown of Orlando, FL and later earned a Bachelors of Business Administration with a minor in Marketing from the University of South Alabama in Mobile. She also holds a Masters of Business Administration from the University of Phoenix as well as her CAPS (Certified Apartment Portfolio Supervisor) designation from the National Apartment Association. While in college, Tiffanie worked three years for The Walt Disney World Company where she first acquired her passion for hospitality. Tiffanie has lived in the Atlanta area for the last 17 years. She enjoys cooking, traveling to the beach, and spending time with her husband Joe and son Drew.

Lise Rozier

Lise Rozier

Training Director

Lise Rozier’s responsibilities as Training Director include construction and implementation of training programs and classes, training of all onsite employees, onboarding new team members, management of the mentor program, and software support throughout all markets.  She is based in Atlanta but travels to Florida, Alabama, Texas, Tennessee, Virginia, and North Carolina to train the Matrix teams.

Lise joined Matrix Residential in 2011 and brings over 15 years of experience in residential and commercial real estate and property management.

Lise is driven to effectively apply best practices and has a passion for the development and success of others.  Her vision for the training and development department is to equip every Matrix associate with the tools to excel and to articulate the values that make Matrix Residential a leader in the multi family industry.  She is actively engaged in the Atlanta Apartment Association where she has served on the Membership Committee and Education Committee and has unbridled passion for service projects.  Lise was born and raised in Atlanta, Ga and currently resides in Gwinnett with her beautiful family.

Chassity Sarvis

Chassity Sarvis

Resident Relations Director

Chassity E. Sarvis is the Resident Relations Director for Matrix Residential, a Pollack Shores Company.  Understanding that our business is about the customer experience, Chassity is the lead for identifying reputation trends. Utilizing analytics, evaluation and research to develop and implement action/improvement plans to ensure we exceed customer expectations and represent the corporate brand with professionalism, polish and pizazz.

With over 13 years-experience, Chassity is a seasoned professional in multifamily sales and marketing. With proven success in developing and leading high performing sales teams, Chassity has achieved record leasing velocity and has numerous property sales under her belt.  Her keen ability to see the big picture and communicate effectively with the client as it relates to the sales/marketing initiatives, she has added value to some of the most high-profile developments for Pollack Shores, most notably The Battery at SunTrust Park.

Chassity holds a Georgia Real Estate license, is an Atlanta native and enjoys spending time with her 2 fur babies, Ralphie and Lucille.

Fannie Thomas

Fannie Thomas

Software Training Manager

Fannie Thomas is the Software Training Manager for Matrix Residential, the property management division of Pollack Shores Real Estate. In this role, Fannie is responsible for the overall systems training of the onsite employees, troubleshooting software systems, write current and up-to-date training classes, oversees the corporate library of motivational and training documents and participate in conversation of onsite software.

Fannie joined Matrix in 2018 and has worked in the multifamily industry for more than 20 years. Prior to joining Matrix, she previously worked for an assortment of property management companies in various capacities ranging from director to manager of operations. Throughout her time in the industry, Fannie’s expertise and leadership have helped her teams to thrive. She has been instrumental in developing online courses utilized in a learning management environment, and also crafted company policies that guided operations in a number of key areas, including acquisitions and due diligence, document management, lease support, onboarding guidelines and software training.

Fannie attended Winston-Salem State College and earned an associate’s degree in science at Shorter University. She also holds a NC Real Estate Salesperson License, a Certified Apartment Manager (CAM) Designation, and an AIT Certification through NAAEI, and is a facilitator for RealPage Train the Trainer courses.

Fannie is active in the Georgia and National Apartment Associations and currently resides in Woodstock, Georgia.

Blythe Bland

Blythe Bland

Training Associate

Blythe is the Training Associate for Matrix Residential, the property management division for Pollack Shores Real Estate Group. She joined Matrix in January 2018 and is an active member of the Family and Consumer Science Learning and Development Committee, where her focus is providing learning tools for undergraduate students who seek a career in property management.

Blythe graduated from the University of Georgia and was president of the Housing Organization for the Undergraduate Student Enhancement networking group. While in college, she worked in customer service and volunteered in outreach programs throughout her community. A former member of The University of Georgia Auxiliary, Blythe has a passion for teaching others to market their individual talents.

Blythe has lived in Atlanta for the past year. She enjoys traveling, spending time with her family and friends and visiting her alma mater.

Carl Walton

Carl Walton

Director of Innovation

Carl Walton is the Director of Innovation for Matrix Residential, the property management division of Pollack Shores Real Estate Group. In this role, Carl acts as a liaison between the management, development, and construction teams.

Carl joined Matrix in 2013 and has been closely involved with budgeting, design and construction of new development projects, and company culture. Additionally, Carl oversees financial and management operations for new developments.

Carl attended Armstrong Atlantic State University in Savannah, Ga., and majored in Biology and Economics.  He holds both CAM (Certified Apartment Manager) and CAPS (Certified Apartment Portfolio Supervisor) designations from the National Apartment Association. Carl lives in Atlanta with his little girl Andi, but enjoys traveling the world. Carl has traveled to five of the seven continents.

Clint Whitehead

Clint Whitehead

Innovation Manager

Clinton Whitehead is an Innovation Manager for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Clint works with both management and development teams on new and emerging processes and technologies that are reshaping the industry.

Clint joined the Matrix team in 2015 and has helped play an integral role with lease-up projects, marketing new communities and overall company culture. Clint also assists with management and development operations for new developments.

Clint graduated from Hawaii Pacific University in Honolulu and majored in marketing and public relations. He lives in Atlanta and enjoys cooking, traveling and taking his two Boston Terriers to the park.

Renee Hill

Renee Hill

Brand Ambassador

Renee Hill is the Brand Ambassador for Matrix Residential, the property management division of Pollack Shores Real Estate Group. In this unique role, Renee utilizes her 20-plus years of experience to evaluate, develop and motivate our teams to reach their full potential.

Renee demonstrates her mantra, “Exceptional customer service is priority,” on a daily basis. Working side-by-side with our teams to create an atmosphere where residents are No. 1 is her key to success. Renee’s creative approach as a leader empowers team members to reach for the stars.

Renee joined Matrix Residential in 2014 and has been a trailblazer since then. Her experience includes but is not limited to training, branding and motivating teams. Renee is a recognized leader in the multifamily industry and has received numerous Marketing Representative and Community Director awards throughout her career.

In her spare time, Renee enjoys cooking, the outdoors, spending time with family and motivational speaking.

Amanda Hillmon

Amanda Hillmon

Operations Manager

Amanda Hillmon is the Operations Manager for Matrix Residential. Her primary focus is on operational and financial reporting as well as software related support. Amanda skillfully supports both the on-site and home office teams’ reporting and software related questions. Her strengths include detailed reporting experiences and effective training methods for on-site teams. She has vast knowledge of Property Management Systems and has worked both on-site and in corporate roles.

In addition to her software and reporting expertise, Amanda manages the transition process for all of Matrix Residential’s new management assignments. In her role as the transition coordinator, Amanda manages the flow of information between seller, buyer, and management to ensure a seamless operational transition. Amanda joined the Matrix team in 2011 and has over a decade of experience in multifamily property management which includes time working in affordable and student housing.

Amanda graduated from the University of Florida with a Bachelor of Science in Psychology. She is an active volunteer with the Atlanta Apartment Association, having served on the Membership Committee and as a fundraiser for the Atlanta Community Food Bank.

Melissa McGee

Melissa McGee

Regional Operations Manager

Melissa McGee is the Regional Operations Manager for the Florida portfolio of Matrix Residential. In this role, Melissa is responsible for providing operations and training support for nineteen communities in the Orlando, Tampa, Jacksonville, Melbourne and South Florida markets. Melissa is responsible for weekly, monthly and quarterly financial reporting, leads due diligence analysis, file audit projects and community takeovers. Additionally, she provides support to Regional Directors for day-to-day operations.

Melissa joined Matrix Residential in 2013 and has since been closely involved with the management of many Florida properties. This includes onboarding new assets and teams, as well as assisting with asset sales.

She was most recently a Community Director in the South Florida market. During Melissa’s time as a Community Director she worked closely with the asset team to ensure a successful and seamless sale process while maintaining occupancy and increasing revenue.

Melissa graduated from the University of South Florida with a Bachelors of Arts in Broadcasting and currently resides in Boynton Beach, FL.

 

Katherine Harrison

Katherine Harrison

Management Coordinator

Katherine Harrison is a Management Coordinator for Matrix Residential, the property management division of Pollack Shores Real Estate. In this role, Katherine is responsible for weekly and monthly financial reporting, aids in the distribution of incident reports, and works with on-site teams on additional training in reporting.

Katherine joined Matrix Residential in 2017. She spent a majority of her career working onsite as a Leasing Consultant, where she earned the award for Rookie of the Year in her first year, and was quickly promoted to Assistant Property Manager.  Katherine was also a part of the training program as a Mentor to new Leasing Consultants and Assistant Managers.

Katherine graduated with Highest Honors from the Georgia Institute of Technology with a Bachelors of Science in International Affairs. During her time at Georgia Tech, Katherine participated in the study abroad program transferring to the University of Wellington, New Zealand for a semester. She currently resides in Marietta, GA with her husband, Jeffrey.

Jessica Barker

Jessica Barker

Regional Operations Manager

Jessica Barker is the Regional Operations Manager for the Southwest portfolio of Matrix Residential, the property management division for Pollack Shores Real Estate Group. In this role, Jessica is responsible for weekly and monthly financial reporting, due diligence analysis, file audit projects and community takeovers. Additionally, she provides support to Regional Directors for day-to-day operations.

Jessica joined Matrix Residential in 2017 and has more than 13 years of multifamily experience on properties throughout Texas. She has been responsible for new development lease-ups, value-add projects and a student housing portfolio consisting of 2300 beds. Jessica’s expertise in financial and information management along with project management has led to the success of her assets.

Jessica graduated from Texas State University with a Bachelor of Arts in Political Science. She earned her Certified Apartment Manager designation in 2017 and holds additional certifications related to project management. Jessica is also an active member of the Austin Apartment Association and enjoys traveling abroad. She currently resides in Georgetown, Texas.

Jessica Tripp

Jessica Tripp

Quality Assurance Manager

Jessica Tripp is the Quality Assurance Manager for Matrix Residential, the property management division of Pollack Shores Real Estate Group. In this role, Jessica is responsible for supporting the Senior Director of Property Management in overseeing due diligence, internal lease file audits, employee leases and balances, property inspections, and software support.

Jessica joined Matrix Residential in December 2016 and brings over a decade of experience in multi-family property management.  She has spent the majority of her in various roles in Property Management, Information Technology, Learning/Development, Financial Analysis, and Quality Assurance.

Jessica graduated from University of Georgia where she studied Consumer Economics with an emphasis in Family Financial Planning. She currently serves on the Alumni Board for the College of Family and Consumer Sciences.  Jessica was a 2016, 2018, and 2019 nominee for the University of Georgia 40 under 40 highlighting young alumni.  She is an active member of the Atlanta Apartment Association and Georgia Apartment Association.

Alison Turner

Alison Turner

Recruiter

Alison Turner is the Recruiter for Matrix Residential. In this role, Alison is the lead coordinator for recruiting and responsible for extensive corporate reporting on the rapidly growing portfolio of Matrix Residential.

Alison joined Matrix Residential in 2014 as a Marketing Representative at Citizen Perimeter. As the recruiter, she actively seeks, interviews and researches new talent for Matrix onsite teams. Alison partners with the regional directors to anticipate and meet the evolving needs of each property. New candidates are required to have several panel style interviews and complete personality assessments to ensure only the best talent is recruited. Alison maintains relationships with prospective talent and coordinates new hires.

As the leader of the Uniform Committee, Alison coordinates the uniform selection for all properties and special events. She is an active member in the Atlanta Apartment Association’s Membership Committee. Alison graduated from the University of South Carolina with a Bachelor’s of Science in Hotel, Restaurant, and Tourism Management. She participated as a member of the Gamecock Cheerleading Team and represented her school all around the country. Alison studied abroad at the University of Strathclyde in Scotland for one year. While studying abroad, she joined the Scottish Claymores Cheerleading team that is a part of the NFL Europe Division.

Heidi Hill

Heidi Hill

Operational Specialist

Heidi Hill joined Matrix Residential in 2018 , bringing 17 years of experience in property management.  Heidi has managed all types of multifamily assets, including new construction and revitalizing a vintage property through extensive renovation. She has strong administrative skills, a deep knowledge of contracts and property accounting, and excellent communication skills. Heidi excels in analyzing complicated processes and procedures and building relationships with executive management, vendors, and residents.

Throughout Heidi’s career she has consistently delivered exceptional performance at various levels, including multi-site management of two assets totaling 712 total units. She brings her wealth of on-site management knowledge to the home office level with a keen focus on operations, coordinating and directing projects, financial planning and implementation, customer service, and client retention.

In her free time, Heidi enjoys being active in Crossfit and yoga.

 

Kenneth Jackson

Kenneth Jackson

Software Director

Kenneth Jackson oversees the technical initiatives for Matrix Residential. As Software Director, Kenneth implements advanced property management software programs, builds and maintains relationships with technology partners, and provides training and personal support to team members.

Kenneth joined Matrix Residential in 2013 with a wide-range of multifamily industry experience and knowledge.

A true southern gentleman and Yellow Jacket, Kenneth graduated from the Georgia Institute of Technology with a Bachelor of Science in Management. He currently resides in Atlanta, Georgia.

 

Nick Smith

Nick Smith

Software Manager

Nicholas ‘Nick’ Smith is the Software Manager for Matrix Residential, the property management division of Pollack Shores Real Estate Group. In this role, Nick’s primary focus is providing technical support for Property Management Software platforms that monitor day-to-day operations, credit screening, utility billing, and revenue management. Support given to all users within Matrix including one-site teams, operations, accounting, and training department.

Nick joined Matrix Residential in 2016 as a Marketing Representative at Steelworks. Nick strengthened his knowledge of property management working many roles including Assistant Community Director and Management Coordinator.

Nick graduated Magna Cum Laude from King University with a Bachelors of Arts in History/Political Science. At King University, Nick played tennis on the varsity team. In both Junior and Senior year, he competed in the National Collegiate Championships in Mobile, AL. Following undergrad, Nick graduated Cum Laude from the University of Tennessee, Knoxville with his Masters in Public Administration – Management. In addition, he is a member of the Atlanta Apartment Association and active on the Membership Committee.

 

Adrienne Hill

Adrienne Hill

Systems Director

Adrienne Hill is the Systems Director for Matrix Residential. In this role, Adrienne’s primary focus is on the management of all Yardi related support and training needs, system integrations, as well as overseeing all hardware and managing the relationship with our IT vendor 360. Her job is to effectively support both the on-site teams and corporate employees with all system related questions and to resolve any issues related to software and accounting. She will also begin to support various other software initiatives such as an employee intranet.

Adrienne joined the Matrix team in 2016 with 15 years of experience in property management. She has vast experience with Yardi and has worked both on-site and in corporate rolls.

Adrienne studied Finance at Kennesaw State University in Kennesaw, GA and is a Certified Apartment Manager through the National Apartment Association. She is also active in the Atlanta Apartment Association. Adrienne currently resides in Marietta with her husband, Justin, and their two children, Palmer and Grace.

Francine Geter

Francine Geter

Systems Manager

Francine Geter is the System Manager for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Francine oversees all of the firm’s Yardi-related support and training needs, system integrations and hardware needs. She also manages Matrix’s relationship with the company’s third-party IT vendor, 360 Smart Networks.

Francine joined the Matrix team in 2014 with vast experience in technology and finance. She effectively supports both the on-site teams and corporate employees with all system-related questions and is a proven problem-solver for issues related to software and accounting.

Francine graduated from Saint John’s University in New York with an associate’s degree in accounting and bachelor’s of science in marketing.  She also received her master’s of science in information technology from Cappella University in Minnesota. She lives in North Georgia with her family, Erik, Maya and Femi.

Daren Allison

Daren Allison

Construction Manager | Regional Service Director

Daren Allison is the National Service Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. In this role, Daren oversees all aspects of value-add construction, renovation and capital projects. And, additionally, Daren supervises the companies’ service directors and ensures that each property is maintained exceptionally.

Daren joined Pollack Shores in 2015 with over 26 years of experience in construction, maintenance and development. Daren’s strengths include building successful teams and managing complicated projects.

Daren has current certifications in EPA, REAC, Lead Paint, CPO, R410A, OSHA Safety, and Mold. Based in Atlanta, Daren enjoys spending time with his family, hunting, fishing and college football.

Chris Haney

Chris Haney

Regional Service Director

Chris Haney is the Regional Service Director for Matrix Residential. In his role, he is responsible for daily maintenance operations and the continuing education and training of the service team.

Chris joined Matrix Residential in 2017 with eight years of experience in the property management industry, including previous work as an area service engineer and supervisor covering markets in Georgia and the Carolinas.

Chris studied accounting and financing at the University of West Georgia. He currently lives in Atlanta.