Matrix Leaders

“Management is doing things right; leadership is doing the right things.” - Peter F. Drucker
Tracy H. Bowers

Tracy H. Bowers

Managing Director

Tracy is the Managing Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. She is responsible for the overall operations of the company, and also focuses on strategy and client relations.

Tracy joined Pollack Shores in 2011 with more than 20 years of multifamily experience. During her career, Tracy managed over 50,000 units across the Southeast and Southwest United States. She has successfully leased-up more than 90 new developments, and has orchestrated and executed strategic plans for 65 value-add projects. Tracy has extensive experience in the Atlanta, Dallas, Houston, South Florida, Tampa, Jacksonville, Orlando, Ft. Myers, Austin, Richmond, Nashville, Raleigh/Durham and Charlotte markets. She also works closely with the development teams and is highly involved with the architectural and design processes.

Tracy earned her Bachelor of Business Administration from The University of Georgia and a Master of Science in Management/Organizational Behavior from Georgia State University. She also earned an interior design degree from The Art Institute of Atlanta. Tracy is a Certified Property Manager through the Institute of Real Estate Management and a member of the National Apartment Association, Georgia Apartment Association and Atlanta Apartment Association. She serves on the board of the Atlanta Apartment Association and is currently President-elect. Tracy resides in Roswell with her husband, Johnny, and two children, Natalie and Annie.

Karen Key

Karen Key

Senior Director

Karen is the Senior Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. She is responsible for supporting the Managing Director in overseeing the operations of the management division and maintaining client relations.

Karen joined Matrix Residential in 2014 with more than 15 years of management experience mostly in multifamily. Her experience includes the direct management of properties ranging from lease-ups and new developments to value-add renovations. Karen has extensive knowledge in the Atlanta, Mid-Atlantic and Florida markets.

Karen earned her Bachelor of Science in hospitality administration with an emphasis in business management from Georgia Southern University. She is an Executive Certified Property Manager through the Institute of Real Estate Management. Karen is also a member of the National Apartment Association, the Atlanta Apartment Association, and the National Association of Realtors. She currently resides in Newnan with her two children, Camden and Abigail.

Kristyn Monticup

Kristyn Monticup

Senior Director

Kristyn Monticup is a Senior Director for Matrix Residential, the property management division for Pollack Shores Real Estate Group. Kristyn oversees operations for assets in Tennessee, Georgia, and North and South Carolina, as well as the Southwest. In addition, she supervises the regional maintenance team and ancillary services team.

Kristyn joined Pollack Shores Real Estate Group in 2018 with more than 20 years of industry experience. She has previously worked as director of real estate and president for a multifamily and investment company, and has significant experience in lease-up of new developments, execution of value-add strategies and capital projects for both owned and fee-managed assets.

Kristyn attended the University of Buffalo in New York where she double majored in communication and psychology. She is passionate about giving back and was actively involved with philanthropy through her sorority. Kristyn is currently involved in the local apartment associations and played an integral part in the launch of the Georgia Apartment Industry Education Foundation. She earned her leadership Lyceum designation in 2016 through the Atlanta Apartment Association. Kristyn currently resides in Roswell with her three children.

Kellie Mendez

Kellie Mendez

Senior Director

Kellie is a Senior Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. She oversees operations for assets in Georgia, the Carolinas, Tennessee, and Florida.

Kellie has more than 30 years of experience in residential property management. She brings a wealth of knowledge leading garden, high rise and midrise properties of all classes, and has a strong background in new construction, renovations, due diligence and stabilized property operations. Kellie has achieved consistent success in increasing revenues to levels that surpass corporate and investment goals, and has utilized her expertise and leadership skills to develop top-caliber associates that are dedicated to the clients and communities they serve.

Kellie has completed more than 40 lease-ups over the course of her career, which also included oversight of marketing and HR, interior and exterior designs, acquisitions and proforma reviews. She also has considerable experience in coordinating with high-profile, multi-million-dollar investors.

Kellie started a management company for an investor that she successfully operated for several years, and has held a range of corporate roles throughout the Southeast. Kellie holds a Florida State Real Estate License and is an active member of the National Apartment Association (NAA), Atlanta Apartment Association (AAA), Institute of Real Estate Management (IREM), National Multifamily Housing Council (NMHC) and Georgia Apartment Industry Education Foundation (GAIEF).

Kellie lives in Atlanta with her daughter. She enjoys horseback riding and traveling.

Karen Prince

Karen Prince

Director of Accounting

Karen Prince is the Director of Accounting for Pollack Shores Real Estate Group. She is responsible for all aspects of accounting for the acquisition, development and management of the firm’s multifamily properties and joint venture entities, as well as overseeing the firm’s treasury management function.

With more than 10 years of real estate experience, Karen manages a team of 20 accomplished accounting professionals, including 9 CPAs.  Her team is responsible for the full cycle accounting of over 100 managed properties, including monthly financial statement preparation, calculation of investor distributions, investor and lender reporting, construction draw preparation and accounts payable processing.  Her expertise in Yardi, OneSite, Entrata and MRI allows her to meet the unique accounting and reporting needs of each client.  She also serves as liaison for both external audit and tax professionals in the preparation of GAAP-basis and tax-basis audited financial statements and tax returns to meet the financial and statutory reporting requirements for the firm’s joint venture partners.

While overseeing the firm’s treasury management function, Karen works with over a dozen banking institutions to help safeguard the $30 million of deposits under management, by adding treasury services such as check positive pay, ACH management, wire and account transfer services, and purchase card services.

Prior to joining Pollack Shores in 2010, Karen began her career with one of the Big Four international accounting firms, and later managed the accounting for Atlantic Station, a massive mixed-use development in Atlanta, on behalf of a global real estate investment company.

Karen graduated with high honors from The University of Georgia Honors Program with a Bachelor of Business Administration degree in Accounting and is a Certified Public Accountant. A native Atlantan, Karen currently resides in Johns Creek with her husband, Greg, and two children, Ryan and Kelsey.

Krista Messic

Krista Messic

Human Resources Director

Krista Messic is the Human Resources Director for Pollack Shores Real Estate Group and its property management subsidiary, Matrix Residential. She is responsible for the company’s human resources administration, employee relations, risk management, policy development and documentation, payroll and organizational development. Krista joined Pollack Shores Real Estate Group in September 2008 with 16 years of experience in the multifamily industry.

Krista helped launch Matrix Residential in 2010, and played a vital role in onboarding staff and implementing new policies and programs.

Prior to joining Pollack Shores, Krista was a human resources director for an Atlanta-based property developer, and was responsible for all aspects of human resources for the company and its three subsidiaries. Krista also has experience as a commercial property manager, and began her career as a quality assurance administrator for an international environmental laboratory.

Krista attended Oral Roberts University in Oklahoma and Kennesaw State University in Georgia. She is a member of the Society of Human Resource Management (SHRM) and SHRM-Atlanta.  In her spare time, Krista enjoys tennis, cooking, reading, and theatre. She resides in Marietta with her husband and two daughters.

Patrick Burke, CAPS

Patrick Burke, CAPS

Director

Patrick Burke is the Director of Property Management for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Patrick is responsible for underwriting and budget management, portfolio management, asset operations and maintaining strong client relationships.

Patrick joined Matrix Residential in 2010 and has more than 15 years of experience in multifamily real estate. He excels in identifying areas of opportunity for operational and financial improvement across the Matrix portfolio, and implements new technologies, procedures and tools to improve efficiency and productivity. Patrick successfully cultivates and develops vendor relationships in order to ensure best pricing and service while managing the company’s national partnership agreements. He has created value on new construction, stabilized and value-add projects for private owners as well as institutional investors. On both the acquisition and disposition side, Patrick has participated in dozens of transactions throughout his career.

A graduate of Florida State University with a degree in English Literature, Patrick also holds his CAM (Certified Apartment Manager) and his CAPS (Certified Apartment Portfolio Supervisor) designations from the National Apartment Association. He is active in the Atlanta Apartment Association and Georgia Apartment Association, serving on the Vic Maslia Golf Classic Committee and Technology Task Force. Patrick is a huge fan of live music, golf, skiing and college football. He lives in Atlanta with his wife, Kristin, and their children, Charlie and Emily.

Shannon Hayden

Shannon Hayden

Director

Shannon Hayden is a Director of Property Management for Matrix Residential, the property management division of Pollack Shores Real Estate Group.  She is responsible for the oversight of apartment communities in Georgia, Florida, South Carolina and Tennessee.

Shannon has more than 20 years of experience in the property management industry. Prior to joining Matrix as a Regional Director in 2017, she was the Director of Property Management for a multifamily firm and was responsible for overseeing communities in four states.  Over the course of her career she has managed and supervised numerous Class A lease-ups along with traditional, student, military and full renovation communities.  Shannon also has considerable experience in assisting with property sales, due diligence and management transitions.  She has managed operations for properties located in Tennessee, North Carolina, Georgia, Florida, Texas and Arizona.

Shannon studied accounting during her time at Austin Peay State University in Clarksville, Tennessee. She has won numerous awards during her career, including Leasing Person of the Year, Newcomer of The Year and Property Manager of the Year. Shannon was also a panel participant at the 2015 National Apartment Associations yearly meeting in Las Vegas.

Shannon currently resides in Marietta, Georgia with her husband Bert, and daughter, Alexanndra. Her son Brandon attends Stetson University in Florida. Shannon enjoys spending time with her family, camping, impromptu road trips, and reading novels. She is also a huge foodie.

Janine Hanley

Janine Hanley

Director of Business Development

Janine Hanley is the Director of Business Development for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Janine is responsible for identifying and growing the third-party assets for Matrix Residential. Her primary focus is finding exceptional clients and creating long-lasting partnerships. Her role also includes management agreements, takeover planning and staffing the onsite teams, and developing a rapport with new and existing clients. She serves as chief advisor to the Managing Director, where she works to place new employees in their proper roles.

Janine joined Matrix Residential in 2012. With more than 17 years of experience in the multifamily industry, her knowledge includes onsite sales and leasing for new developments, extensive corporate reporting, vendor and resident relations, and executing upper-level management retreats.

Prior to joining Matrix Residential, Janine was a Management Coordinator with a property management company. She was responsible for operational reporting for a portfolio of more than 40 properties across the city of Atlanta.

Janine began her career in the multifamily industry while attending Georgia State University. Beginning in sales, Janine shined at several new developments while working with a real estate company. After graduating, she expanded her career by working at the company’s corporate office as a Regional Operations Manager. Janine’s involvement included financial reporting, Regional Director support, resident-specific matters and assisting with due diligence on new developments.

Janine is an active member of the Atlanta Apartment Association. She has served on the Georgia Apartment Association PAC committee raising money for the Georgia Better Government Fund (GBGF) since 2012. Janine is a committee member for the Atlanta Apartment Association Food-A-Thon and Star Awards annual event.

Bobbie Norris

Bobbie Norris

Director – Southwest

Bobbie Norris is the Director of Real Estate in the Southwest for Matrix Residential, the property management division for Pollack Shores Real Estate Group. In this role, Bobbie is responsible for establishing the Matrix Residential presence in the Southwest, growing business and overseeing operations of all owned and third party assets.

With over 16 years of experience in the multi-family industry, Bobbie previously worked with Camden Property Trust and Greystar in various markets including, Asheville, Charlotte and Raleigh, NC, Orlando, FL, and Greenville, SC.  Bobbie joined Matrix in the spring of 2016 as the Regional Director for North and South Carolina.  Her task of growing business and expanding the region quickly took off with the opening of four new developments in Charlotte and Raleigh, NC.  She was also a valued asset during the sales transactions of three communities within a 60-day period including two in Charlotte and one in Greenville, SC for Pollack Shores Real Estate Group.  Daily Bobbie works with clients to introduce them to all markets and Matrix Residential including small private owners such as, Whitaker Capital, as well as, larger institutional clients such as, Artemis Real Estate Partners, Heitman,, JPMorgan Chase, AEW Capital and Edge Financial to grow their portfolios and businesses.

Bobbie graduated from East Carolina University with a Bachelor of Art in Communications and Public Relations and English Technical Writing.  She has been an active member of the Upper State, Greater Orlando and Greater Charlotte Apartment Associations, serving on the Board of Directors and several committees.  In addition, she holds a Certified Apartment Portfolio Supervisor Designation, CAPS.  Bobbie volunteers with the Habitat for Humanity of Greater Charlotte, the Wounded Warrior Project of the Carolinas and the SPCA of Charlotte.  Bobbie is born and raised in Charlotte, NC and currently resides in Dallas, TX.

Dana Pate

Dana Pate

Senior Director of Marketing

Dana G. Pate is the Senior Director of Marketing for Matrix Residential, the property management division of Pollack Shores Real Estate. In this role, Dana is responsible for the overall creation and implementation of marketing strategies, execution of company initiatives, building of relationships with advertising partners, and providing training and support to team members. She is also intimately involved in public relations efforts for both Matrix and Pollack Shores Real Estate Group which has led to national recognition by IREM, NMHC, The Atlanta Journal-Constitution and others.

Dana joined Matrix Residential in 2012. Her experience includes student and conventional housing across the Southeast, Florida and Texas markets with an emphasis on SEO/SEM, brand management and social media. Dana’s creative approach to multifamily marketing has earned her speaking opportunities at the National Apartment Association Education Conference, NMHC OpTech, Apartment Internet Marketing Conference, InterFace Multifamily Southeast, and Georgia Apartment Association Annual Meeting.

Dana graduated Cum Laude from Georgia State University with a Bachelors of Business Administration in Marketing and Certificate of Hospitality. She resides in Grayson, GA with her husband, Kevin, and daughter, Emerson.

 

Brian Brantley

Brian Brantley

Director of Information Technology

Brian Brantley is responsible for the daily operations of the Information Technology department. This includes the support of the users in the corporate office and all Matrix properties.  In addition, he is tasked with the future development of Matrix Information Systems to maintain our position at the forefront of the industry.

Brian joined Pollack Shores Real Estate Group in 2018 with over 19 years in operations and technology roles in the commercial construction and multifamily industries.  He currently oversees a team that supports Yardi, Onesite and Entrata for property accounting and property management as well as the ancillary products that cover marketing, screening, resident relations, etc.  He is responsible for the evaluation, procurement and implementation of all business systems for corporate and property locations.

Brian is a former Marine and avid diver who has resided in Atlanta for over 20 years with his wife and son.

 

Will Adams

Will Adams

Regional Director

Will Adams is a Regional Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Will oversees several assets in Central Florida, which include a mix of new developments, value-add products and stabilized communities. He has excelled in building new teams and fine-tuning established processes that enable property owners to achieve their financial goals while maintaining the highest standards of customer service.

Will entered the multifamily industry in 2004 and joined Pollack Shores in 2015. He has overseen communities in Florida, Georgia, North Carolina and Texas, and has a broad range of experience in both new developments and value-add projects.

Will was born at MacDill Air Force Base in Tampa, and graduated from the University of North Carolina at Charlotte with a degree in communication. He also holds a Certified Apartment Portfolio Supervisor (CAPS) designation from the National Apartment Association. Will’s passions include fitness, pet advocacy and travel.

Elizabeth Amick

Elizabeth Amick

Regional Director

Elizabeth Amick is a Regional Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Elizabeth oversees several apartment communities, and is the primary liaison between the property managers and the client. She also ensures the property goals and strategies are implemented in accordance with the company’s business plan.

Elizabeth joined Matrix Residential in 2016 and has more than ten years of experience in residential, retail and office management throughout the Southeast. She has expertise in both lease-ups and stabilized properties ranging in product quality from AA to B. Elizabeth also has considerable experience in value-add renovations, having completed numerous successful repositionings in her career. She has worked in all of the major markets in the Southeast, and also has a background as an accountant and asset manager. This gives her a unique perspective when managing high-profile properties.

Elizabeth is a graduate of the University of Georgia with a bachelor’s of business administration in accounting. She is an active member of the Atlanta Apartment Association and participates in its annual Can Can Ball and other fundraising events that benefit the Atlanta Community Food Bank. Elizabeth currently resides in Atlanta with her husband, Aaron.

Lisa Baker

Lisa Baker

Regional Director

Lisa is a Regional Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. She is responsible for the Alabama region.

Lisa joined Pollack Shores Real Estate Group in 2018 with more than 20 years of experience working at the regional level for multiple residential firms. Lisa has managed properties in Florida, Alabama, Georgia, Texas, Washington and North Carolina, with extensive experience with lease-up and value-add renovations.

Lisa is a certified property manager through the Institute of Real Estate Management and a member of the National Apartment Association, Georgia Apartment Association and Atlanta Apartment Association. She currently resides in Miramar Beach, Florida with her husband, Michael.

Wendy Barkey

Wendy Barkey

Regional Director

Wendy is a Regional Director for Matrix Residential with a primary oversight of assets in Virginia and North and South Carolina. She is responsible for effectively managing value-add and stabilized assets while maintaining financial obligations and owner satisfaction. Wendy works diligently to ensure the success of her portfolio by building strong teams and implementing the Matrix culture in her markets.

Wendy joined the Matrix team in 2015 with 15 years of experience in residential property management throughout the Southeast, Midwest and Mid-Atlantic regions. Her experience in new luxury development lease-ups reflects her talent in attention to detail, achieving stabilization with rents above pro forma and successfully navigating assets through the sale process. Her experience also includes various corporate leadership and training positions, such as facilitating leasing school, associate onboarding, and writing and presenting classes for corporate events. Wendy’s passion for service and development have earned her accolades such as Community Director of the Year, Leasing Manager of the Year and Highest Shop Scores of the Year.

Wendy earned her CAPS designation in 2018 and has been actively involved in the Atlanta Apartment Association and Central Virginia Apartment Association on the leadership and membership committees. She is involved with the Piedmont Triad Apartment Association and Triangle Apartment Association in North Carolina, as well as the Apartment Association of Greater Columbia in South Carolina. She currently serves on the Education Committee for the Triangle Apartment Association to create exposure for Matrix Residential, and actively gives back to the community through service opportunities.

Wendy studied early childhood education and business at the Southwest Texas State University. Originally from Texas, she has made her home in the North Carolina mountains. She is passionate about personal and professional growth and shares that energy with others. Wendy enjoys volunteering, outdoor activities, and spending time with her husband and family.

James Beasley

James Beasley

Regional Director

James Beasley is a Regional Director for Matrix Residential, the property management division for Pollack Shores Real Estate Group. James is responsible for supervising several properties and community directors in the Southwest region. He also oversees budget preparation, financial reporting, market analysis and promotional efforts.

James has more than 18 years of experience in the multifamily industry, with an extensive background in both the on-site and executive levels. Prior to joining the company, James attended Georgia Southern University and majored in public relations. Throughout his career, James has held positions with several well-respected Atlanta based management firms in the roles of leasing, management, training and development, IT support and regional oversight.

James currently resides in Dallas. He is very involved with several local volunteer and charitable organizations, and was named the 2012 Leukemia and Lymphoma Society Atlanta Chapter’s Man of the Year.

Jessie Clyburn

Jessie Clyburn

Regional Director

Jessie is a Regional Director for Matrix Residen4al, the property management division of Pollack Shores Real Estate Group. She is responsible for overseeing the operations of a portfolio of
assets in North Carolina and South Carolina.

Jessie joined Matrix Residen4al in 2019 with more than 25 years experience in multifamily development, acquisition, and asset management as well as residential/single-family management. Prior to joining Matrix, Jessie worked in several markets including Florida, Maryland, North Carolina, South Carolina, Texas and Virginia. She brings with her a range of
knowledge in class “A” to “C” assets, lease-ups, occupancy challenged, REITs, LIHTC and asset acquisitions to include due diligence and actual management takeover.

Over the years Jessie served many posi4ons on the Board of Directors for the Apartment Association of Greater Columbia (AAGC) which included serving two consecutive years as President. She continues to be an active member of the AAGC as well as the National Apartment Association (NAA). Additionally, she previously served on the State of South Carolina Board of Directors.

Jessie currently resides in Columbia with her husband, Robert, and their dog, Duchess. She enjoys spending time with family and friends.

Laura Delahaye

Laura Delahaye

Regional Director

Laura Delahaye is a Regional Director at Matrix Residential. Laura is responsible for executing the business strategies for her assigned portfolio of properties in the Florida market. She focuses on driving operational and financial performance to enable each property to meet and exceed budgeted goals.

Laura joined Matrix Residential in 2010 as a Community Director in Tampa, Florida. She has more than 12 years of property management experience, and has overseen a variety of high-profile new developments and stabilized properties throughout the Southeast.

Laura graduated from Georgia State University with a Bachelor of Science in Criminal Justice. She is active in the Bay Area Apartment Association and resides in Tampa.

Robin DeMorse

Robin DeMorse

Regional Director

Robin is a Regional Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Robin’s oversees several properties in the Atlanta and Memphis markets, which includes a variety of new developments.

Robin joined Matrix Residential in February 2015 with more than 30 years of experience in the multifamily industry in the Southeast. Robin plays a significant role in building strong teams that focus on marketing outreach, maximizing revenue through understanding market conditions and budget analysis and execution. Her success also includes building exceptional relationships with owners, clients and developers. Robin has considerable experience in interior and exterior renovations of older communities, and has assisted with due diligence, audit and acquisitions teams. Robin has also been instrumental in training new community directors and other team members.

Robin earned her Bachelor of Arts in Business Administration from The University of South Florida in 1983 where she began her career in property management. She earned her Certified Apartment Manager designation in 2010. Originally from New York, Robin recently relocated to Nashville from Atlanta where she resided for more than 20 years.

Kami Dinsmore

Kami Dinsmore

Regional Director

Kami is a Regional Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. She is responsible for overseeing the operations of several properties in Nashville and Memphis in Tennessee.

Kami joined Matrix Residential in September 2018 and has considerable experience in multifamily development and asset management. Prior to joining Matrix, Kami worked in several markets throughout the Southeast, including Atlanta, Louisville, Nashville, Orlando and Tampa. She has a strong background in property renovations and repositioning, lease-ups, team-building and establishing strong owner, client and developer relationships. Kami’s knowledge and leadership skills have played a key role in the firm’s continued growth and expansion.

Kami was born and raised in a small Kentucky town on the Ohio River and attended Murray State University. She currently resides just outside Nashville with her husband, Mike, and daughter, Scarlet. Together, they enjoy family time spent riding mountain and dirt bikes, hunting and weekends on Lake Barkley.

Debbie Eads

Debbie Eads

Regional Director

Debbie Eads is a Regional Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Debbie’s primary focus is overseeing the Richmond, Virginia portfolio, which consists of more than 1,800 stabilized units.

Debbie joined the Matrix family in 2013 with more than 25 years of multifamily experience throughout the Southeast. She is focused on the profitability of the portfolio, with emphasis on total revenue growth, branding, building effective on-site teams and implementing Matrix’s company initiatives. Debbie’s leadership experience with mentoring, budgets, financial management and customer service have made Matrix’s expansion to the Virginia market a success.

Debbie is actively involved in the Atlanta Apartment Association and the Central Virginia Apartment Association.  She has volunteered with the Atlanta Community Food Bank and Massey Cancer Center, and also participated in breast cancer fundraising with the Susan G. Komen Foundation. Debbie received the Certified Apartment Manager Designation through the Atlanta Apartment Association, and is also an Accredited Residential Manager through the Institute of Real Estate Management.

A Georgia native, Debbie has made a new home in Richmond.  In her spare time, she enjoys reading, shopping, fitness, volunteering, outdoor activities, traveling, site seeing and spending time with family and friends.

Shaun Herskowitz, CAPS

Shaun Herskowitz, CAPS

Regional Director

Shaun Herskowitz is a Regional Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Shaun’s primary focus is overseeing the profitability of the portfolio with emphasis on total revenue growth, building effective on-site teams and implementing Matrix’s company initiatives specific to the Virginia markets.

Shaun joined Matrix Residential in 2013 and has since been closely involved with the management, recruitment, budget creation and reporting processes of many Florida properties as an Area Director. While his primary focus was within the firm’s management division, he also played an integral role in assisting several Regional Directors in the day-to-day operations of their respective markets. Shaun has a passion for building strong teams that produce at a high level of excellence within budgeted guidelines.  He has been instrumental in getting the teams involved in the local apartment association, including Legislative Days at the State Capital and Maintenance Mania.

Shaun attended Clayton State University where he studied Business Management, and he also holds a CAPS (Certified Apartment Portfolio Manager) designation from the National Apartment Association. He was an active member of the Apartment Association of Greater Orlando where he served on the Membership Committee and Young Professionals Committee and is now on the Advisory, Education and Events Committee and the 2016 RAMMY Awards task force for the Central Virginal Apartment Association.

Rich Foster

Rich Foster

Regional Director

Rich Foster is a Regional Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. He oversees several properties and is currently working with new development, special projects and high-profile fee management clients. A proven leader, Rich has a passion for developing powerhouse teams that operate at a high level of excellence and generate results within budgetary guidelines. He has also mentored several team members who were quickly promoted within the company.

Rich joined Matrix Residential in 2015 with over 20 years of experience in multifamily housing throughout the Southeast. His competence lies in lease-ups and properties ranging in product quality from AA to C. At times, this experience encompasses the direct leadership of up to 2,400 units including lease-ups, stabilized assets and value add inventory. Since starting with Matrix, Rich’s portfolio has consisted of Central and North Florida but prior to this, he worked with properties in Metro Atlanta, Alabama, Tennessee and Texas. Before joining Matrix Residential, Rich worked as the Regional Sales Manager at apartment listing service for the state of Florida.

Rich is an active member of the Atlanta Apartment Association. In 2016, Rich served on the Board of Directors with the Orlando Apartment Association and was awarded Regional Property Manager of the year. He received his Certified Apartment Portfolio Supervisor designation in 2007 through the National Apartment Association. Rich studied Marketing at the American Intercontinental University in Atlanta. He is originally from Newnan, Georgia and currently lives in Atlanta.

Carol Lehnert

Carol Lehnert

Regional Director

Carol is a Regional Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. She oversees several properties in the Florida market with a strong focus on resident satisfaction, resident retention, expense control and revenue growth.

Since joining the company in 2011, Carol has taken a leading role in mentoring several rising managers and marketing representatives. She has a successful track record of building strong leaders and promoting growth within the company. Carol is also a respected voice within the industry, and serves as the President of the Space Coast Apartment Association.

Carol graduated with a bachelor’s degree in Marketing from the University of Puerto Rico and holds a CAPS (Certified Apartment Portfolio Manager) and a CAM (Certified Apartment Manager) designation from the National Apartment Association. She lives in Melbourne, FL.

Tracy Lesse

Tracy Lesse

Regional Director

Tracy’s focus is in the Orlando market and has a portfolio of three assets including a 336-unit renovation projected that is predominantly student based. Tracy joined Matrix Residential in 2016 with more than 24 years of experience in the multifamily industry. Her background includes garden style, student housing, lease-ups, and value-add renovation communities. Under her leadership, she has directed two Red Hot Leaser award winners, and also received the 180* Award in 2017 with her team at Arden Villas.

Tracy studied at Valencia College and The University of Central Florida with a major in elementary education and business. She is passionate about personal and professional development, and has received both the Certified Apartment Manager (CAM) and Certified Apartment Portfolio Supervisor (CAPS) designations through the National Apartment Association.

Tracy served as Managing Director for the Apartment Association of Greater Orlando board of directors for three consecutive terms. She was also the Chairperson for the AAGO Tradeshow Committee in 2009-2010 and Special Events Committee from 2015 to 2017. Tracy has been nominated three times for the AAGO Golden Key Award for Property Manager of the Year. She also won the AAGO Golden Key Award for Management Volunteer of the Year in 2014.

Trip Maynard

Trip Maynard

Regional Director

Trip Maynard is a Regional Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group.  Trip’s portfolio is primarily in metro Atlanta, but also extends south into Macon, Georgia.

Trip joined Pollack Shores Real Estate Group in 2016 with more than 10 years of industry experience.  He has worked for communities in Georgia, South Carolina, North Carolina and Alabama.  From AA product to full renovations, Trip has experience on a wide spectrum of properties.

Most recently Trip led the team at Millworks in Atlanta, the fastest leasing property in the market during the summer of 2017. Millworks averaged an impressive 45 leases per month. Trip stayed at the property through its successful sale until his promotion to Regional Director.  Trip is an active member of the Atlanta Apartment Association and has served on the Membership Committee.  He is originally from New Hampshire and currently resides in Vinings.

Karen McLane

Karen McLane

Regional Director

Karen McLane is a Regional Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Karen oversees the overall operations of several apartment communities as well as communicating directly with the owners and client representatives. Her responsibilities include creating effective marketing plans as well as revenue management, staffing and resident relations. Karen joined Pollack Shores in 2013 with more than 27 years of experience.

Prior to Pollack Shores, Karen was a Certified Property Manager with a property management company where she was responsible for the operation of several communities, including a three-phase multi-year construction project in Atlanta’s Virginia Highlands submarket. Karen was also a community manager at several different complexes and was involved in the acquisition and sale of multiple assets during this time.

Karen earned her bachelor’s degree in science in mechanical engineering from Southern Polytechnic University in 1986.  She is a Certified Apartment Manager with the National Apartment Association and a member of the Atlanta Apartment Association.

Renee Pulliam, CPM, CAPS, CAM, HCCP

Renee Pulliam, CPM, CAPS, CAM, HCCP

Regional Director

Renee Pulliam is a Regional Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Renee provides oversight and direction for the Virginia portfolio.

Renee joined the Matrix family in 2017 with more than 18 years of multifamily experience on properties throughout Virginia and North Carolina. She has been responsible for the successful lease-up and stabilization of nearly 4,000 apartment homes during the course of her career. Renee’s expertise in budgeting, forecasting and mentoring have been instrumental in the success of her portfolio.

Throughout her career, Renee has held many volunteer leadership roles at the local, state and national levels of the multifamily industry. She currently serves on the Virginia Apartment Management Association (VAMA) Board of Directors and is chair of the organization’s Legislative Committee. Renee represents VAMA as a voting delegate at the National Apartment Association (NAA) and participates in several NAA committees. She is also a member of the Virginia Housing Commission’s Affordable Housing, Real Estate Law and Mortgages subcommittee. Renee has been certified by the Virginia Real Estate Board to provide fair housing certification training throughout the state.

Renee is a licensed realtor, and earned her master’s degree in counseling psychology from Radford University. She also obtained a bachelor’s degree in psychology from Mount Union College. Renee holds the following industry designations: Certified Property Manager (CPM), Certified Apartment Property Supervisor (CAPS), Certified Apartment Manager (CAM), and Housing Credit Certified Professional (HCCP). Renee is a graduate of the National Apartment Association Leadership Lyceum. She currently lives in Virginia.

Becky Ross

Becky Ross

Regional Director

Becky Ross is a Senior Regional Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. In her role, Becky is responsible for overseeing the firm’s properties in North and South Carolina.

Becky joined Pollack Shores Real Estate Group in 2017 with more than 20 years of experience in multifamily real estate. Her professional background spans from luxury mid-rise to value-add properties and new construction lease-ups across multiple markets, along with various senior and student housing assets.

Becky graduated from Appalachian State University with a bachelor’s of science in business administration. She is active in both the Charlotte and Triangle Apartment Associations, and currently resides in Charlotte with her husband, Alan, and daughter, Sidney.

 

Leslie Thaxton

Leslie Thaxton

Regional Director

Leslie is a Regional Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Leslie is currently overseeing properties in Georgia and Tennessee, with a majority of these assets being new construction and value-add.

Leslie recently joined Matrix at the beginning of 2019. She has more than 18 years of multifamily experience in the Southeast. Her competence lies in lease-ups, value-add and stabilized assets. Leslie’s extensive leadership role made her passionate about the onsite teams and dedicated to their growth and education.  Leslie has a strong focus on revenue growth and providing the residents with a clean and happy place to call home. Her ability to have strong relationships with the onsite team, corporate team and clients has made her successful.

Leslie earned her Certified Apartment Manager Designation through the Atlanta Apartment Association. Originally from Florida, Leslie now calls North Georgia home. In her spare time, she enjoys spending time being with her family and friends, shopping and being outdoors.

Henry Zuaznabar, CAM

Henry Zuaznabar, CAM

Regional Director

Henry Zuaznabar is a Regional Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. In his role, Henry is responsible for the overall performance of brand new developments, value-add acquisitions and stabilized communities within his portfolio.

Henry’s remarkable attention to detail and exceptional customer service have helped Matrix to strengthen its already stellar reputation in the industry. He builds high-energy teams focused on NOI growth and fast-tracked occupancy, which have consistently delivered results for clients. Henry is passionate about the individual development of his team members. He emphasizes personal and professional growth, and also highlights the importance of company culture and integrity. His career has provided opportunities to work on a wide variety of commercial real estate ventures, ranging from parking, storage and multifamily to high rises and redeveloped value-add properties.

Henry has managed more than 10,000 units of multifamily housing totaling over half a billion dollars. At Matrix Residential, he has overseen the development, lease up, stabilization and trade of numerous assets in multiple regions.

Henry earned a double BA degree from Colorado Tech with a focus on international marketing and accounting. He also holds a CAM designation from the National Apartment Association, and has been the recipient of several awards in property management and real estate. He and his wife, Ozlem, enjoy international travel with their two boys and currently reside in Atlanta where they are active supporters of Autism Speaks, UNICEF, and The Atlanta Community Food Bank.

Nicole Hill

Nicole Hill

Human Resource Generalist

Nicole is a member of the human resource division for Pollack Shores and Matrix Residential.

Nicole joined the team in 2018 as a Human Resource Generalist, and has an extensive background in staffing and personnel support. Her previous role before joining our team was in the nonprofit sector, where she oversaw human resource operations.

Nicole is a native of Buffalo, New York. She moved to metro Atlanta in the late 1990s and has considered the city her home ever since.  Nicole is a graduate of the University at Buffalo and recently earned her Professional in Human Resource (PHR) certification.

 

Danny Iyengar

Danny Iyengar

Human Resources Coordinator

Danny Iyengar is the Human Resources Coordinator for Matrix Residential, the property management division for Pollack Shores Real Estate Group. Danny’s key focus areas include pre-employment screening, onboarding, worker’s compensation claims, FMLA and LOA claims, employee relations and assisting executive team members with a wide range of projects.

Danny joined Pollack Shores Real Estate Group in 2017 after earning her bachelor’s degree in psychology from Georgia State University. She also holds an associate’s degree in healthcare management and has previous experience in both the emergency department at a hospital and as an operating room manager at a plastic surgery center. Danny’s experience in the medical sector also includes serving as a lead regulatory trainer ensuring colleague compliance with state law. Due to her background, Danny brings a versatile and team-oriented mindset to Matrix Residential and can perform a multitude of simultaneous tasks, provide stellar customer service and adapt to new challenges.

Danny’s interests include spending time with her friends and family, exercise and fitness, film and travel. She plans to attend graduate school to earn her master’s in business administration.

Michelle Wood

Michelle Wood

Marketing Director

As the Marketing Director of Pollack Shores Real Estate Group, Michelle oversees all marketing efforts for Florida and the Southwest markets.

She brings more than 17 years of marketing and property management experience to her role. Prior to joining Pollack Shores, Michelle was responsible for the implementation of marketing strategies for 13,000 units that spanned 45 properties in Florida, Georgia, North Carolina and Texas.

Michelle is a volunteer with the South East Florida Apartment Association and is an active member of the education committee. She also spoke at the 2018 International Builder Show. Outside of work, Michelle enjoys doing yoga and spending time with her husband and son.

Kristin Dixon

Kristin Dixon

Marketing Director

Kristin is the Marketing Director for Matrix Residential. She lives and works in Charlotte, North Carolina, where she oversees the growth of the Matrix portfolio in the Carolinas. Kristin focuses on new developments and takeovers, and assists with the creation and implementation of marketing and branding strategies on the property level. She also builds relationships with advertising partners in her markets, increases traffic and leases on-site and provides training and support to team members.

Kristin has more than nine years of experience in the multifamily industry with a concentration on high profile lease-ups and creative marketing. Since graduating with a Bachelor of Arts with a focus in Advertising from the University of North Carolina-Chapel Hill’s School of Media and Journalism, she has worked as a leasing agent, a senior marketing ambassador and a sales and marketing partner.

After showcasing her talents and developing a unique perspective from working on both the property management and vendor sides, Kristin joined the Matrix family in 2014 as Senior Marketing Representative for Haven at Avalon, a premier mixed-use development in Alpharetta. She played an integral part in Haven’s success by being the first team member on the ground and successfully launching the community with marketing events and twilight tours. Kristin was the top leaser at the property, where asking rents were more than $2 per square foot.

Kristin transitioned to Marketing Director in 2015. Since moving to Charlotte, she has been very active in the Greater Charlotte Apartment Association (GCAA) and joined two specialty committees in 2016 and 2017. She lives in Charlotte with her husband and son.

Chelsea Proehl

Chelsea Proehl

Marketing Director

Chelsea is a Marketing Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Chelsea oversees the Georgia, Alabama and Tennessee portfolio, and assists with new development and renovated community marketing. She is also responsible for the creation and implementation of advertising strategies, fostering relationships with vendor partners, lead generation cost analysis and providing training and support to team members.

Chelsea joined Matrix Residential in 2016 and has experience in both lease-ups and stabilized properties across a broad spectrum of product lines. Prior to joining Matrix Residential, Chelsea worked in the telecommunications industry in corporate marketing.

Chelsea is a graduate of Auburn University with a Bachelor of Arts in Public Relations. She lives in Marietta with her husband, Jeremy.

Trevor Coen

Trevor Coen

Regional Marketing Manager

Trevor Coen is a Regional Marketing Manager for Matrix Residential, the property management division of Pollack Shores Real Estate Group. His portfolio consists of Atlanta, Tennessee and the Southwest. Trevor works with owners and on-site teams to develop marketing plans, analyze performance and maximize leasing velocity.

Trevor joined Pollack Shores Real Estate Group in 2016 with three years of residential management experience. He worked with a variety of properties in the Southeast, including full renovations, lease-ups and student housing.

Trevor graduated summa cum laude from Georgia State University with degrees in psychology and sociology. He and his wife, Heather, currently reside in Atlanta where they enjoy reading, traveling, outdoor activities, gaming and caring for their pets.

Melania Armenta

Melania Armenta

Marketing Manager

Melania Armenta is a Marketing Manager for Matrix Residential. She is responsible for the creation and implementation of advertising strategies, cultivating business to business relationships, lead generation and cost analysis, and providing onsite training and support to an exclusive portfolio.

Melania joined Matrix Residential in 2017. Her experience includes lease-ups and stabilized properties across the southeast, Florida and Texas.

Prior to joining Matrix, Melania has worked in the multifamily industry for 10 years. She currently resides in Atlanta, GA.

Tangela Wilkes

Tangela Wilkes

Marketing Manager

Tangela Wilkes is a Marketing Manager for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Tangela is responsible for assisting the Director of Marketing with the execution of market level media plans. She also provides support for a broad range of initiatives across the firm, and coordinates with both executive and on-site leadership. Tangela is instrumental is managing projects for the Regional Marketing Managers during the post-acquisition phase, as she helps manage delivery of media plans, new development check-lists, field communications and fulfillment of requests through internal systems.

Tangela joined Matrix Residential in 2012 and brings over 15 years of experience in the multifamily sector. She has a record of strong financial and operational performance in the areas of on-site management, new development leasing, vendor management and resident relations. Prior to her current role, Tangela served as the Associate Community Director for Home at The Battery Atlanta. She was nominated for Associate Community Director of The Year, and also oversaw training for new team members.

Tangela graduated with a bachelor’s degree from Jacksonville State University, where she later earned a Master of Science in Criminal Justice. She enjoys traveling, reading, bowling and spending time with her family.

Matt Kelly

Matt Kelly

Marketing Analyst

Matt Kelly is the Marketing Analyst for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Matt oversees the marketing feeds, data management and internet listing sources for each property in the portfolio. His primary roles are to ensure the accuracy of each property’s client facing web presence, as well as offer marketing software support to both home office and onsite teams.

Matt joined Matrix Residential in 2013 and has expertise in both lease-ups and stabilized properties ranging in product quality.

Matt is a graduate of the University of Massachusetts with a Bachelor of Arts in Psychology and currently resides in Sandy Springs, Georgia.

Sarah Bakhtiari

Sarah Bakhtiari

Digital Media Manager

Sarah is the Digital Media Manager for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Sarah oversees the digital and online content for the firm’s entire portfolio. She manages property websites, social media, online reputation and email marketing. As part of Matrix’s marketing team, Sarah also assists in branding efforts and other marketing strategies.

Sarah graduated Cum Laude from Georgia State University with a Bachelor of Arts degree in Journalism with a concentration in Print. She developed a strong background in communications by editing, writing and photographing for various news publications and businesses, including AOL Patch, the Fulton County Daily Report, Atlanta Magazine and Modern Luxury.

Sarah currently lives in Atlanta with her cat.

Griff King

Griff King

Creative Manager

Griff King is the Creative Manager for Matrix Residential’s Design Studio. His scope of work ranges from creative consultations, property branding and identity design, to creating and installing murals across the Matrix portfolio. Griff began his career with Matrix as a marketing representative in 2015. In this role, Griff often lent a hand (or paint brush) to help with anything needed by the marketing department.

Griff has a distinct ability to problem solve, analyze, and augment. His versatility and ability to quickly adapt to new projects and client needs have helped Matrix to expand its portfolio over the last few years. Griff is known for exploiting stylizations to their most minute detail, and his creative critical thinking and unique luminous style make him a sought-after artist.

Griff graduated top of his class with an accredited BLA in 2009 from Clemson University, where he studied landscape architecture. Prior to joining Matrix Residential, Griff broadened his horizons by traveling the globe and finding new inspiration for his artistic imagination.

Tiffanie Dowd

Tiffanie Dowd

Director of Experience

Tiffanie is the Director of Experience for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Tiffanie is responsible for establishing best practices that deliver the Matrix brand promise for both the resident journey and employee experience.

Tiffanie joined Matrix in 2014, and has more than 15 years of experience in the multifamily industry. Her on-site management experience includes a diverse background of seven Class AA lease-ups, as well as a number of stabilized, value-add and mixed-use developments. In 2015, Tiffanie served as the general manager of residential operations for the first experiential mixed-use development of its kind in all the Southeast.

She has also overseen a portfolio of more than 1,400 units with emphasis on total revenue growth, building effective on-site teams and implementing company initiatives. With fervent attention to detail, Tiffanie’s passion lies in training on-site teams to create memorable environments and exceed resident expectations through innovation, creativity and hospitality.

Tiffanie attended Valencia Community College in her hometown of Orlando, Florida, and later earned a bachelor’s of business administration with a minor in marketing from the University of South Alabama in Mobile. She also holds a master’s of business administration from the University of Phoenix and her Certified Apartment Portfolio Supervisor (CAPS) designation from the National Apartment Association. While in college, Tiffanie acquired her passion for hospitality. She has lived in the Atlanta area for the past 16 years, and enjoys cooking, traveling to the beach and spending time with her husband, Joe, and son, Drew.

Lise Rozier

Lise Rozier

Training Director

Lise is the Training Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Lise ensures that every Matrix associate is equipped with the tools to excel and able to articulate the values that make Matrix Residential a leader in the multifamily industry.

Lise joined Matrix in 2011 and brings more than 15 years of experience in residential and commercial real estate and property management. She is a proven leader who is driven to effectively apply best practices that drive business growth, and has a passion for the development and success of her team members. Lise is responsible for the success of the Matrix Mentor program and the creation of the Leadership Committee. She also continues to oversee training and professional development programs for all Matrix employees.

Lise is an active member of the Atlanta Apartment Association where she has served on the Membership and Education Committees, and has an unbridled passion for community service projects.  Lise was born and raised in Atlanta.

Chassity Sarvis

Chassity Sarvis

Resident Relations Director

Chassity E. Sarvis is the Resident Relations Director for Matrix Residential, a Pollack Shores Company.  Understanding that our business is about the customer experience, Chassity is the lead for identifying reputation trends. Utilizing analytics, evaluation and research to develop and implement action/improvement plans to ensure we exceed customer expectations and represent the corporate brand with professionalism, polish and pizazz.

With over 13 years-experience, Chassity is a seasoned professional in multifamily sales and marketing. With proven success in developing and leading high performing sales teams, Chassity has achieved record leasing velocity and has numerous property sales under her belt.  Her keen ability to see the big picture and communicate effectively with the client as it relates to the sales/marketing initiatives, she has added value to some of the most high-profile developments for Pollack Shores, most notably The Battery at SunTrust Park.

Chassity holds a Georgia Real Estate license, is an Atlanta native and enjoys spending time with her 2 fur babies, Ralphie and Lucille.

Fannie Thomas

Fannie Thomas

Management Coordinator

Fannie Thomas is the Management Coordinator for Matrix Residential, the property management division of Pollack Shores Real Estate. In this role, Fannie is responsible for facilitating essential functions of support teams, which includes recruiting talent, sending offer letters, conducting file audits and contract reviews, reporting operational performance and providing specialized software training.

Fannie joined Matrix in 2018 and has worked in the multifamily industry for more than 20 years. Prior to joining Matrix, she previously worked for an assortment of property management companies in various capacities ranging from director to manager of operations. Throughout her time in the industry, Fannie’s expertise and leadership have helped her teams to thrive. She has been instrumental in developing online courses utilized in a learning management environment, and also crafted company policies that guided operations in a number of key areas, including acquisitions and due diligence, document management, lease support, onboarding guidelines and software training.

Fannie attended Winston-Salem State College and earned an associate’s degree in science at Shorter University. She also holds a NC Real Estate Salesperson License, a Certified Apartment Manager (CAM) Designation, and an AIT Certification through NAAEI, and is a facilitator for RealPage Train the Trainer courses.

Fannie is active in the Georgia and National Apartment Associations and currently resides in Woodstock, Georgia.

Blythe Bland

Blythe Bland

Training Associate

Blythe is the Training Associate for Matrix Residential, the property management division for Pollack Shores Real Estate Group. She joined Matrix in January 2018 and is an active member of the Family and Consumer Science Learning and Development Committee, where her focus is providing learning tools for undergraduate students who seek a career in property management.

Blythe graduated from the University of Georgia and was president of the Housing Organization for the Undergraduate Student Enhancement networking group. While in college, she worked in customer service and volunteered in outreach programs throughout her community. A former member of The University of Georgia Auxiliary, Blythe has a passion for teaching others to market their individual talents.

Blythe has lived in Atlanta for the past year. She enjoys traveling, spending time with her family and friends and visiting her alma mater.

 

Carl Walton, CAM, CAPS

Carl Walton, CAM, CAPS

Director of Innovation

Carl Walton is the Director of Innovation for Matrix Residential, the property management division of Pollack Shores Real Estate Group. In this role, Carl acts as a liaison between the management, development and construction teams.

Carl joined Matrix in 2014 and has been closely involved with budgeting, design and construction of new development projects. He also oversees financial and management operations for new developments.

Carl attended Armstrong Atlantic State University in Savannah, Georgia, and majored in biology and economics. He holds both Certified Apartment Manager (CAM) and Certified Apartment Portfolio Supervisor (CAPS) designations from the National Apartment Association. Carl lives in Atlanta and enjoys traveling around the world, having visited five different continents.

Clint Whitehead

Clint Whitehead

Innovation Manager

Clinton Whitehead is an Innovation Manager for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Clint works with both management and development teams on new and emerging processes and technologies that are reshaping the industry.

Clint joined the Matrix team in 2015 and has helped play an integral role with lease-up projects, marketing new communities and overall company culture. Clint also assists with management and development operations for new developments.

Clint graduated from Hawaii Pacific University in Honolulu and majored in marketing and public relations. He lives in Atlanta and enjoys cooking, traveling and taking his two Boston Terriers to the park.

Renee Hill

Renee Hill

Brand Ambassador
Amanda Hillmon

Amanda Hillmon

Operations Manager

Amanda Hillmon is the Operations Manager for Matrix Residential, where her primary focus is on operational and financial reporting. Amanda skillfully supports both the on-site and home office teams’ reporting and software related questions. She is also a proven leader and provides effective training methods for the on-site teams.  Amanda has vast knowledge of property management systems and has worked both on-site and in corporate roles.

In addition to her software and reporting expertise, Amanda also manages the transition process for all of Matrix Residential’s new management assignments.  In her role as the transition coordinator, Amanda manages the flow of information between seller, buyer and management to ensure a seamless operational transition. Amanda joined the Matrix Residential team in 2011 and has over 10 years of experience in multifamily property management, which includes time working in affordable and student housing.

Amanda graduated from the University of Florida with a Bachelor of Science in Psychology. She is an active volunteer with the Atlanta Apartment Association, and has served as a fundraiser for the Atlanta Community Food Bank.

Melissa McGee

Melissa McGee

Regional Operations Manager

Melissa McGee is the Regional Operations Manager for the Florida portfolio of Matrix Residential, the property management division for Pollack Shores Real Estate Group. In this role, Melissa is responsible for providing operations and training support for Regional Directors and communities in the Orlando, Tampa, Jacksonville, Melbourne and South Florida markets. Melissa is responsible for weekly, monthly and quarterly financial reporting, leads due diligence analysis, file audit projects and community takeovers. Additionally, she provides support to Regional Directors for day-to-day operations.

Melissa joined Matrix Residential in 2013 and has since been closely involved with the management of many Florida properties. While her primary focus has been management of a wide variety of assets, including lease-ups, she also played an essential role in providing ancillary support to properties throughout Florida. This included onboarding new assets and teams and assisting with asset sales. She was most recently a Community Director in the South Florida market and worked closely with the asset team to ensure a successful and seamless sale process while maintaining occupancy and increasing revenue.

Melissa graduated from the University of South Florida with a Bachelors of Arts in Broadcasting and currently resides in Boca Raton, FL.

 

Katherine Harrison

Katherine Harrison

Management Coordinator

Katherine Harrison is a Management Coordinator for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Katherine is responsible for weekly and monthly financial reporting, assisting with the distribution of incident reports and contributes to training programs for onsite teams. She is also a member of the Matrix culture committee and assists in multiple community initiatives throughout the year, including the Back to School Drive, Dress for Success, the Big Thank You and more.

Prior to joining Matrix Residential in 2017, Katherine spent the majority of her career as an onsite leasing consultant. She was named the company’s “Rookie of the Year,” and was quickly promoted to assistant property manager. Katherine has also served as a mentor to new leasing consultants and assistant managers.

Katherine graduated with highest honors from the Georgia Institute of Technology with a bachelor’s in science in international affairs. During her time at Georgia Tech, Katherine participated in the study abroad program at the University of Wellington, New Zealand for one semester. She currently resides in Marietta with her husband, Jeffrey.

Jessica Barker, CAM

Jessica Barker, CAM

Regional Operations Manager

Jessica Barker is the Regional Operations Manager for the Southwest portfolio of Matrix Residential, the property management division for Pollack Shores Real Estate Group. In this role, Jessica is responsible for weekly and monthly financial reporting, due diligence analysis, file audit projects and community takeovers. Additionally, she provides support to Regional Directors for day-to-day operations.

Jessica joined Matrix Residential in 2017 and has more than 13 years of multifamily experience on properties throughout Texas. She has been responsible for new development lease-ups, value-add projects and a student housing portfolio consisting of 2300 beds. Jessica’s expertise in financial and information management along with project management has led to the success of her assets.

Jessica graduated from Texas State University with a Bachelor of Arts in Political Science. She earned her Certified Apartment Manager designation in 2017 and holds additional certifications related to project management. Jessica is also an active member of the Austin Apartment Association and enjoys traveling abroad. She currently resides in Georgetown, Texas.

Jessica Tripp

Jessica Tripp

Quality Assurance Manager

Jessica is the Quality Assurance Manager for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Since her arrival in December 2016, Jessica has been responsible for supporting the senior director of property management in overseeing due diligence, internal lease file audits, employee leases and balances, property inspections and software support. Jessica brings more than a decade of experience in multi-family property management and has an extensive background in property management, information technology, learning/development, financial analysis and quality assurance.

Jessica graduated from the University of Georgia where she studied consumer economics with an emphasis in family financial planning. She currently serves on the Alumni Board for the College of Family and Consumer Sciences. Jessica was a 2016 and 2018 nominee for the University of Georgia’s 40 Under 40 award, which highlights young alumni. She is an active member of the Atlanta Apartment Association and Georgia Apartment Association. Jessica currently resides in Atlanta.

Alison Turner

Alison Turner

Recruiter

Alison is the Recruiter for Matrix Residential, the property management division of Pollack Shores Real Estate Group. She is responsible for employee engagement and retention for Matrix Residential’s rapidly growing portfolio. As a Recruiter, she actively seeks, interviews and researches new talent for Matrix’s onsite teams. Alison partners with the regional directors to anticipate and meet the evolving needs of each property. She also maintains relationships with prospective talent and coordinates new hires.

In addition to her role as a recruiter, Alison is also a leader of the Uniform Committee where she arranges the uniform selection for all properties and special events.

She is an active member in the Atlanta Apartment Association’s Peggy Waskom Committee and networks with several universities such as the University of Georgia, Georgia Tech, University of North Carolina and Virginia Tech to build relationships with graduates.

Alison graduated from the University of South Carolina with a Bachelor of Science in Hotel, Restaurant and Tourism Management. She was a member of the Gamecock Cheerleading Team and studied abroad at the University of Strathclyde in Scotland for one year.

Heidi Hill

Heidi Hill

Operational Specialist

Heidi Hill is an Operational Specialist at Matrix Residential, the property management division of Pollack Shores Real Estate Group. She brings 17 years of experience in property management to the firm. Heidi has managed a wide variety of multifamily communities throughout her career, including new construction and value-add assets. She has strong administrative skills and a deep knowledge of contracts and property accounting. Her ability to analyze and fine-tune complex operational processes and procedures has played a key role in the firm’s overall growth. Heidi also possesses excellent communication skills and excels in building relationships with executive management, vendors and residents.

Throughout Heidi’s career she has consistently performed at a high level at various levels, including the multi-site management of two assets totaling more than 700 units. She works at the Matrix home office where she helps oversee operations, project coordination, financial planning and implementation, customer service and client retention.

In her free time, Heidi enjoys CrossFit and yoga.

 

Kenneth Jackson

Kenneth Jackson

Director of Software

Kenneth Jackson is the Director of Software for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Kenneth is a proven leader and oversees all technical initiatives for Matrix Residential. His responsibilities include implementing advanced property management software programs, building and maintaining relationships with technology partners and providing training and personal support to team members.

Kenneth joined Matrix Residential in 2013 with a wide range of multifamily industry experience and knowledge. He is known for his astute observation of multifamily technology and software trends, and is an effective communicator and presenter.

A true southern gentleman and loyal Yellow Jacket, Kenneth graduated from the Georgia Institute of Technology with a bachelor’s degree in management. He currently resides in Atlanta.

 

Nick Smith

Nick Smith

Software Manager

Nick Smith is the Software Manager for Matrix Residential, the property management division of Pollack Shores Real Estate Group. In this role, Nick’s primary focus is providing technical support for Property Management Software platforms that monitor day-to-day operations, credit screening, utility billing, and revenue management. He also coordinates the software side of Accounting Month End (AME) for all Entrata and RealPage properties each month. Support given to all users within Matrix including one-site teams, operations, accounting, and training department.

Nick joined Matrix Residential in 2016 as a Marketing Representative at Steelworks. He came to Matrix Residential having worked in the telecommunication and pharmaceutical industries. Nick strengthened his knowledge of property management working many roles including Assistant Community Director and Management Coordinator.

Nick graduated Magna Cum Laude from King University with a Bachelors of Arts in History/Political Science. At King University, Nick played tennis on the varsity team. In both Junior and Senior year, they competed in the National Collegiate Championships in Mobile, AL. Following undergrad, Nick graduated Cum Laude from the University of Tennessee, Knoxville with his Masters in Public Administration – Management. In addition, he is a member of the Atlanta Apartment Association and active on the Membership Committee.”

 

Adrienne Hill

Adrienne Hill

Systems Director

Adrienne Hill is the Systems Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Adrienne manages the company’s property management software system, Yardi. Her primary focus is to facilitate and manage all Yardi-related support issues and system integrations, as well as overseeing all hardware needs. Adrienne also manages the relationship with Matrix’s 3rd party IT vendor, 360 Smart Networks.

Adrienne joined the Matrix team in 2016 with 15 years of experience in property management, working in both on-site and corporate roles. She is a proven problem solver, and effectively supports staff members with a variety of issues related to software and accounting.  During her tenure in the multifamily industry, Adrienne has been significantly involved in working with software providers and trade organizations to evaluate and implement emerging technologies.

Adrienne studied Finance at Kennesaw State University and is a Certified Apartment Manager through the National Apartment Association.  She also is active in the Atlanta Apartment Association.  Adrienne currently resides in Marietta with her husband, Justin, and their two children, Palmer and Grace.

Francine Geter

Francine Geter

Systems Manager

Francine Geter is the System Manager for Matrix Residential, the property management division of Pollack Shores Real Estate Group. Francine oversees all of the firm’s Yardi-related support and training needs, system integrations and hardware needs. She also manages Matrix’s relationship with the company’s third-party IT vendor, 360 Smart Networks.

Francine joined the Matrix team in 2014 with vast experience in technology and finance. She effectively supports both the on-site teams and corporate employees with all system-related questions and is a proven problem-solver for issues related to software and accounting.

Francine graduated from Saint John’s University in New York with an associate’s degree in accounting and bachelor’s of science in marketing.  She also received her master’s of science in information technology from Cappella University in Minnesota. She lives in North Georgia with her family, Erik, Maya and Femi.

Daren Allison

Daren Allison

Construction Manager | Regional Service Director

Daren Allison is the Construction Manager and Regional Service Director for Matrix Residential, the property management division of Pollack Shores Real Estate Group. In this role, Daren oversees all aspects of value-add construction, renovation and capital projects. Daren also supervises the company’s service directors and ensures that each property is properly maintained.

Daren joined Pollack Shores in 2015 with over 26 years of experience in construction, maintenance and development. His strengths include team-building and managing complex projects.

Daren has current certifications in EPA, REAC, Lead Paint, CPO, R410A, OSHA Safety and Mold. He lives in Atlanta, and enjoys spending time with his family, hunting, fishing and watching college football.

Chris Haney

Chris Haney

Regional Service Director

Chris Haney is the Regional Service Director for Matrix Residential. In his role, he is responsible for daily maintenance operations and the continuing education and training of the service team.

Chris joined Matrix Residential in 2017 with eight years of experience in the property management industry, including previous work as an area service engineer and supervisor covering markets in Georgia and the Carolinas.

Chris studied accounting and financing at the University of West Georgia. He currently lives in Atlanta.